Job Information
Oracle Cloud Support Engineer in ZAPOPAN, Mexico
Job Description
The selected candidates will also be providing advice and assistance to internal Oracle employees on various customer situations and escalated issues.
Some of the role’s duties include:
· Consulting with customers on complex use of Oracle products
· Contributing significantly towards the “My Oracle Support” Database communities
· Analyzing work load, implementing changes to improve productivity
· Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback about best practices, writing tools
Qualifications
Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.
Soft skills:
• Excellent written and verbal communication skills in Spanish and English
• Performing under pressure
• Problem Solver, Analytical thinker
• Flexibility to work in different shifts and off days, including holidays and weekends.
Technical Skills:
Thorough understanding of the Oracle product features
Database architecture knowledge and basic database administration
Familiarity with Linux/ Unix/ Windows Administration concepts
For the Exadata Team
Exadata, RAC ,ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios
Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.
Networking
Mexico: OTA-RM-MX
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer