AMVETS Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7021696

Job Summary\ This position is advertised from the minimum to the mid-point hourly rate. Salary will be determined on education and experience at the time of offer.

NATURE OF WORK:\ Under close supervision, performs technical work of moderate difficulty in public safety communications; this position has department specific responsibility.

Nature of Work\ (Illustrative Only) Operates fixed base communications equipment, to include computer-aided dispatch (CAD) system, 911 system, telephones, multi-channel radio, TDD (text telephone device for hearing/speech impaired), numerous computer databases and maps; answers incoming emergency and non-emergency calls; interviews callers and gathers details; prioritizes calls for service and determines appropriate personnel to respond; calms and counsels distraught and irate callers in emergency situations; dispatches emergency responders relays pertinent information to law enforcement personnel in a factual and concise manner; monitors radio channels and provides immediate information and assistance; maintains status and awareness of Sheriffs patrol units and monitors alarms; tracks the location and activities of all officers on duty; logs messages transmitted and received; enters all emergency assistance calls into the computer aided dispatch (CAD) incident logs; inputs and updates information into the National Crime Information Center (NCIC) computer systems; enters calls for service into the law enforcement database, to include date, time, callers name, type of incident, responding officers name, arrival time, and other details; retrieves information from automated files to access databases for information, wants and warrant checks, driver license and vehicle registration checks; composes, sends and receives messages via criminal justice computer system; operates and maintains telephone recording system; follows departmental policies and procedures in providing assistance and information to law enforcement and emergency services personnel, and the general public; notifies other State/Federal and regional agencies, as directed; notifies administration on critical incidents; reads and interprets maps for the public and law enforcement personnel to assist in locating certain geographical by utilizing city/county/state maps, atlas, and various computer mapping systems; performs various clerical tasks; maintains appropriate security and confidentiality of criminal histories and other sensitive information encountered in the performance of his/her duties; regular and reliable attendance; performs other duties as assigned.\ \ Experience and Education\ High School Diploma or GED equivalent; AND six (6) months of customer service or clerical experience; OR an equivalent combination of education and experience; preferred keying skill of at least 40 words per minute (wpm); must obtain ACJIS and NCIC Terminal Operator Certifications within six (6) months of appointment and maintain certification.\ \ ADDITIONAL REQUIREMENTS: This classification may require the applicant to successfully complete a background check, polygraph, and drug test prior to appointment; must possess and maintain a valid drivers license; and the ability to work all three shifts (days, afternoons, and graveyards), holidays, and weekends.

Hourly rate for this position has been revised effective 3/4/24.

Knowledge, Skills and Abilities\ Knowledge of: County policies and procedures; Sheriffs Office policies and procedures related to dispatching law enforcement officers and other emergency services; Federal, State, and County laws governing the dispatch process and the use of dispatch equipment; law enforcement terminology, communication techniques, and other codes; communications equipment, to inc ude two-way radio, computer assisted dispatch systems, recording equipment, 911 equipment, and specialty equipment; Yuma County geographical areas, road systems, and the locations of important buildings; business English, spelling, punctuation, and grammar.

Skills in: Determining and prioritizing incoming information; handling multiple tasks simultaneously, under pressure, in emergency and stressful situations; listening and obtaining information from hostile and emotional callers; communicating clearly and concisely and relaying details accurately; effective decision making/problem solving based on limited amount of information in crisis/emergency situations; reading maps; operating office and law enforcement communication equipment; operating computerized technology and job-related software applications; preparing and maintaining accurate records.

Ability to: Enter information with speed and accuracy; memorize, retain, and accurately recall information and codes; maintain emotional control and work effectively during emergencies/crisis situations or extremely stressful conditions; maintain security of confidential information; exercise sound independent judgment in interpreting and applying laws, office policies, and procedures; work independ