Job Information
Leidos TRICARE Beneficiary Services Representative Floater - Yokosuka in Yokosuka, Japan
Description
Are you looking for your next “great mission” professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you in Yokosuka-Japan!
The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference for every person we support! Leidos offers great benefits: competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training support, paid parental leave, paid disability leave AND an incredible internal/external referral bonus program that rewards you for knowing and sharing great talent with us!
As part of the Leidos team as a TRICARE BSR Floater, you will provide Beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. Under minimal supervision, you will serve as a TRICARE liaison for TRICARE Overseas Prime (TOP) Beneficiary population. T his great job opportunity makes a difference for so many of our valued military families!
WHAT YOU WILL BE DOING
Travel 25% to 75% of the time to support multiple sites.
Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
Register TRICARE beneficiaries in MHS Genesis System
Perform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelines
Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty and active-duty family member portability/disenrollment process
Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and others
Provide basic claims support such as providing information on the status of claims
Collect and record Other Health Information (OHI) information into applicable systems
Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary’s question
Collect and report information on daily activities performed
Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
Maintain confidentiality and proper handling of Protected Health Information (PHI)
Provide remote support to Leidos BSRs at other sites
Adhere to a business casual dress code
Provide shadow support to new BSRs as needed
Other duties as assigned
FACTORS FOR SUCCESS
High school diploma or GED
Must be a US Citizen
Be eligible for and maintain ADP IT III clearance/Non-Sensitive Position, Tier 1
Will be expected to travel to multiple sites from 25%-75% of the time
Three years’ cumulative experience in the following areas:
Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
Experience in a medical or clinical environment
Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
Experience in a customer service environment
DESIRED
SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
Be fluent in English
Proficient in written and oral communications
Possess effective presentation skills
Computer literate with Internet research experience
Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
Ability to respond tactfully with people on the phone and in person
Ability to work independently and under limited supervision
Excellent organizational skills and time management skills
Detail oriented
Ability to multitask
Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.
IMPORTANT : Candidates who do not hold a SOFA/Command sponsorship, must be able to provide required documentation in order to obtain SOFA through Leidos for employment in Japan. Candidates will not be eligible for sponsorship until their first day of employment .
Candidates are solely responsible for all relocation-related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while in residing in Japan to include relocating back to the US.
Apply today to learn more about how you can support this worthwhile mission.
Original Posting Date:
2024-04-18
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $28,600.00 - $51,700.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
REQNUMBER: R-00133819
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.