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Virginia Mason Memorial Patient Financial Specialist in Yakima, Washington

All staff members at Yakima Valley Memorial must be in compliance with our Vaccination Policy, which includes the COVID-19 (SARS-CoV-2) vaccine, by their first day of employment

ROLE SUMMARY

Establishes acceptable financial arrangements on assigned patient accounts in order to meet the patient's financial obligation to the hospital and/or outpatient clinics, and ensure reimbursement is collected.

ESSENTIAL RESPONSIBILITIES

  • Performs screening for all patients requesting financial assistance.

  • Performs efficient, timely and accurate follow-up of patient account activity.

  • Works guarantor credit balance worklists and refund guarantors when appropriate.

  • Works low dollar payment arrangement and initiates calls to negotiate higher payment plans.

  • Works new patient account balances where an existing payment arrangement is in place and update terms.

  • Calls patients proactively who are delinquent on their payment arrangement accounts to prevent accounts from bad debt collection process or offer financial assistance.

  • Initiates and coordinates timely placement of accounts to collections agency.

  • Relieves the Receptionist and Customer Service team when coverage is short.

    QUALIFICATIONS AND REQUIREMENTS

    Education: High School diploma or GED equivalent required.

    Experience: Customer Service experience preferred. Experience in a hospital setting preferred. Bilingual English/Spanish skills preferred.

    ABOUT US:

    Yakima Valley Memorial (YVM) is primarily a 256-bed acute-care, not-for-profit community hospital that has served Central Washington's Yakima Valley for 70 years. YVM extends beyond the existence of a community hospital, including a multispecialty team of more than 200 physicians and 20+ primary care and specialty care locations. Specialty care services include cardiac care, a continuum of cancer care, hospice care, and advanced services for children with special health care needs.

    As the region’s leading health care provider and Yakima’s largest employer, we believe that by improving health, we can transform Yakima! Our vision at YVM is creating healthy communities one person at a time. With such an important vision, our diverse workforce bands together to demonstrate our values of Respect, Accountability, Teamwork, Stewardship, and Innovation for everyone who walks through our doors, patients and coworkers alike.

    We believe that the way we treat our patients, and our fellow employees is a vital part of the job we do every day. Together, we can create loyal, enduring partnerships with our patients, our community, and one another; while staying focused on improving the quality of life for our patients and the overall quality of the organization. At Yakima Valley Memorial, we listen to staff ideas and empower them to innovate and create changes.

    At YVM, we are committed to establishing a diverse and encouraging workplace that supports all employees, appreciating their unique backgrounds and experiences. We believe our culture enables us to meet our mission and values while serving patients, current employees, and any prospective employees in the Yakima Valley. We hope you join us in our passion for delivering remarkable patient care and on what’s most important to us – making you better so our patients get better.

    WHAT WE OFFER:

    At YVM, we know the best care is provided by employees who are well-supported. We recognize that our staff is our most valuable resource! We are proud to offer all employees an excellent Total Rewards Package that is well-rounded in the elements that matter to you and your family. Our goal is to attract, retain, and motivate high-quality staff members to continue contributing to patient care locally in the Yakima Valley. These offerings include:

    HEALTH

    We offer comprehensive medical, dental and vision plans to meet the needs of you and your family. Benefits include:

  • Offerings of two (2) medical plans covering a range of providers and services within the Yakima Valley and beyond

  • Saving and spending accounts to set money aside tax-free for health care and dependent care expenses, including a Health Savings Plan (HSA) that ranks above all Health Care 500+ and Fortune Best Benchmarks with a generous employer contribution

  • Access to virtual care

  • Variety of wellbeing programs, resources and initiatives

    FINANCIAL

  • Retirement Plans: We offer pre-tax and Roth voluntary 401k programs for employees to contribute into. In addition to your contributions, after one year of employment we offer a generous double match which consists of the following:

  • We will match on your 401k deferrals, assuming a minimum contribution.

  • We will contribute a flat percentage of your eligible income into your 401k account. All contributions are 100% employee vested immediately.

  • A competitive compensation program: A market-driven compensation program that rewards employees for their experience -- with potential opportunities for degree and certification pay, recognizing employees for their skills and initiative to grow. Opportunities are offered for performance-based bonuses to reward the dedication and innovation of our staff and leaders.

  • Additional perks that inspire our employees to thrive, grow, and be well, including:

  • A generous Employee Assistance Program

  • On-Site Employee Health Clinic

  • Fitness and wellness Partnerships

  • A Tuition reimbursement program

  • On-Site Childcare

    At YVM, we:

  • Improve the patient experience of care, the health of our community, and the work life of our team members, all while reducing the cost of health care

  • Provide culturally compassionate healthcare to all patients

  • Drive toward better healthcare outcomes and experiences

  • Aim to be proactive and agile as the healthcare industry changes

    Our core purpose is to inspire people to thrive! Please join us as we create a healthy Yakima, one person at a time.

    “Yakima Valley Memorial provides reasonable accommodations to assist qualified individuals in order to perform the essential duties/requirements their job requires. The description is intended to provide only basic guidelines for meeting job requirements and serves as merely a summary rather than a complete listing of duties. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve. This job description does not constitute a contract as employment is at will.”

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