Job Information
Boehringer Ingelheim S2P Direct Specialist with German (First Level Support Team) in Wrocław, Poland
The position
Looking for a role where you are responsible not only for supporting the global users and vendors, but also take part in process optimization and development of further innovative processes within the new GBS Center? Help us build S2P First Level Support team for European markets.
Tasks & responsibilities
Providing support for the Source to Pay process starting from the order creation to the payment
Assisting & answering queries from the global user community related to the invoices and purchasing orders
Providing training how to use the Purchasing Tool WeBuy (SAP Ariba)
Being main contact for external suppliers – 1st level support
Processing requests in Service Now
Processing incoming queries (via call, MS Teams or e-mail) from BI employees as well as suppliers globally
Analysis of system mistakes and reporting this to the admin teams
About a future BI employee
You should speak German fluently (min. B2/C1) and English on a very good level (min. B2) and have at least 1 year of working experience in finance/accounting, customer service, contact center or related areas.
Additionally, we are looking for:
Bachelor degree
Customer service orientation
Excellent communication skills
Good Microsoft Office skills
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.