Job Information
Boehringer Ingelheim Employee Central Team Manager in Wrocław, Poland
THE POSITION
Looking for a role where you can focus on managing a team responsible for various administrative tasks during the employee lifecycle? Help us build Employee Central team towards operational excellence and splendid customer experience. Your team will be supporting our employees in multiple European countries in the activities from hiring and contracting to work and income related activities. If you are a passionate coordinator willing to support other colleagues in their professional development, you are good in communications and always aiming for continuous improvements, then Hire to Retire Leadership is your place to be!
Tasks & responsibilities
As Employee Central Team Manager, you are responsible for the professional service delivery of the team as well as the continuous improvement of all services offered following internal and external compliance regulations
You are managing a team up to 15 people according to the company values as well as our Leadership principles with focus on customer experience excellence, business process excellence and people development
You are responsible for the organizational setup of the teams with regards to the administration of e.g. shifts set up, assignment of tasks, transfers, contract extensions, part-time work as well as all salary changes, payments, leave of absence, overtime, shift work and terminations, using our Case Management System
You are able to dive deeply in particular processes to help re-designing them, assessing additional activities or take decisions in case of critical situations
The regular exchange with our internal and external stakeholders as well as managing escalations using your strong communication skills, social and technical competencies, are also a key part of your role to strive for a splendid customer experience
You will work on projects and in the environment where we use targets to measure the service quality, ensuring process adherence in run mode
You may take a role of country SPOC, coordinating InSinc work of multiple H2R teams e.g. Recruiting, Payroll, HR Direct supporting one county
About our future employee:
You should speak English language min. on C1 level, additional language (Italian or Spanish) min. on B2 level would be beneficial. You should have min. 6 years of professional experience in Hire-to-Retire Shared Services environment with relevant people managing/project managing record.
Additionally, we are looking for:
A Master’s Degree in Business Administration, Psychology or similar (preferably in HR field or related areas)
Distinct empathy, team spirit, accountability, intrapreneurship, and a high service orientation with customer centricity
Positive approach with ability to come up with ideas in our Speak-Up culture and actively participate in process optimization
Proven ability to capture complex issues in a solution-oriented working style (e.g., in the HR 3-pilar-model)
High quality awareness, resilience, and independence considering changing requirements
Preferably working experience with ServiceNow, SuccessFactors, and OpenText
All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.