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Capital One Configuration Management Specialist in Wilmington, Delaware

Plano 1 (31061), United States of America, Plano, Texas

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Configuration Management Specialist

Within Horizontal Operations we are accountable for the day-to-day management of the Network Asset, Inventory and Configuration Management processes, which also includes the Sparing Strategy and ensuring operational readiness, governance, and compliance for both internal and external controls and policies.

Responsibilities:

  • Maintain the integrity of Network Owned Assets and Configuration Items (CIs) in the Configuration Management Database (CMDB) are identified, cataloged and tracked throughout their lifecycle within the system of record (HP Asset Manager, HP Service Manager, and or Service Now)

  • Partner with Project and Delivery Teams to ensure assets are registered and CI’s are created in an automated fashion

  • Identify and address process improvements - be an advocate for support teams and drive process simplification

  • Create and maintain process documentation and manage document repository

  • Responsible for ensuring the system of record is kept up to date

  • Responsible for the creation, maintaining and sharing of process documentation to support this role

  • Partner with Enterprise Service Asset and Configuration Management (SACM) team to ensure processes are in alignment and we are aware of any upcoming process and tool changes.

  • Conduct process/inventory audits, document and communicate results

  • Assist with ongoing Asset Lifecycle needs as assigned

  • Responsible for smaller Inventory Management needs

The Ideal Candidate will Have:

  • Experience and knowledge of Asset/Inventory and Configuration Management, methodologies and best practices

  • Strong asset inventory management skills to ensure appropriate inventory stock to support sparing strategies

  • Attention to detail and strong organizational skills

  • Ability to gather and analyze data, draw conclusions and present findings in a clear, concise manner

  • Ability to problem solve – leverages active listening skills and seeks first to understand

  • Very Strong communication skills – both written and verbal

  • Able to work effectively at all levels in an organization

  • Must be a team player and able to work with and through others

  • Ability to influence and negotiate

  • Experience with Network Device Command Syntax

  • Ability to manipulate data to drive specific results

Basic Qualifications:

  • High school diploma, GED or equivalent certification

  • At least 2 years of experience working with Network hardware devices

  • At least 2 years of experience with Asset and Configuration Management

Preferred Qualifications:

  • ITIL Foundations certification - V2 or higher

  • Bachelor’s degree

  • At least 2 years of experience working in Audit and Compliance

  • At least 1 year of experience using or developing in Service Now

  • At least 1 year of experience scripting in Python

  • At least 2 years of experience with Microsoft Office and Google (Excel and Google Sheets) including visual basic scripting

  • Service Now Admin and Development Certification

  • Experience with Network Device Command Syntax for Cisco, F5, CheckPoint, Palo Alto, InfoBlox

  • Cisco CCNA Certification or greater

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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