AMVETS Jobs

Lead Teller I, Loyalsock Branch - 0HS68130839

DESCRIPTION/RESPONSIBILITIES: Basic Qualifications Education/Training: A high school diploma or equivalent.

Skill(s): Proficient reading, writing, and grammar skills; general math skills; proven verbal communication and interpersonal skills; superior customer service skills; detail-oriented with the ability to function in a fast-paced environment; proficient with internet user-level technology.

Experience: Minimum of two (2) years experience as a Teller is required; cross trained as a Lead Teller, or one (1) year of supervisory experience is preferred. In addition to the experience requirement, promotion from a Teller to a Lead Teller I is contingent upon the incumbents ability to effectively perform multiple tasks, duties, and jobs.

General Responsibilities Responsible for coaching, mentoring, and leading Tellers by example to deliver an exceptional customer experience by identifying opportunities through meaningful conversations with customers, making appropriate referrals, educating customers on options for managing financial transactions by leveraging technology tools and resources, transaction handling and problem resolution, assists the Branch manager in performance management and new hire selection processes, demonstrating sound judgment within established limits; provides oversight for Teller(s) to ensure the accurate and efficient processing of a variety of customer transactions and compliance with operating policies and procedures; keeps precise records of money and negotiable instruments involved in various transactions; Responds to customer questions and concerns; coordinating work within the branch, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; providing guidance and on-the-job training to Teller I(s) and II(s); assisting the department with administrative tasks to support branch operations.

Essential Duties 1. Provides oversight for Tellers to ensure the accurate and efficient processing of customer transactions and the delivery of an exceptional customer experience of which the following are illustrative: a. Coaches, mentors, and leads Tellers by example to identify opportunities through meaningful conversation with customers, making appropriate referrals, educating customers on options for managing financial transactions by leveraging technology, tools and resources, and effective problem resolution. b. Assists the Branch Manager with staff scheduling, performance management, staff development, and new hire selection. c. Ensures compliance with operating policies and procedures. d. Serves as Vault Custodian for the Branch. e. Provides guidance and on-the-job training to Teller I(s) and II(s). f. Cross trained to open new accounts or other deposit products. g. Assists the department with administrative tasks to support branch operations. 2. Performs a variety of Teller duties to support the accurate and efficient processing of customer transactions of which the following are illustrative: a. Provides excellent customer service, which includes the prompt acknowledgment of customers and maintaining a friendly and courteous disposition; ensures that customers are satisfied with all transaction requests. b. Receives checking and savings deposits; verify cash and endorsements; receive proper identification for cash back and issue receipts of deposit; examines checks deposited and determine proper funds availability based on regulation requirements and completes hold notices; identify counterfeit currency. c. Process savings withdrawals; cashes checks; verifies endorsements, receives proper identification, and ensures validity. d. Accepts loan and other payments; verifies payment amounts, and issues receipts; issues Cashiers Checks and Money Orders; redeems U.S. Savings Bonds; processes cash advances; processes night deposits and mail depos ts. e. Answers basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Responds to questions from customers regarding retail bank products and services; receives and resolves customer issues; researches customer inquiries. f. Buys and sells currency from the vault as needed, ensures that teller drawer cash limits are not exceeded; counts and rolls loose coin. g. Ensures teller station is properly supplied. h. Closes accounts when requested; follows procedures for removing accounts for dormancy; cross trained in various forms of account maintenance transactions. i. Prepares daily settlement and proof of cash transactions, balances cash drawer daily, including periodic batching of cashed checks. j. Prepares reports relating to the function, e.g., currency transaction, BSA reports, etc. k. Initiates discussion to determine relationship needs; explains the features and benefits of various types of products and services to discover referral opportunities. Expands customer relationships by suggesting additional products and services based on customers needs; refers customers to appropriate team member when necessary. l. Promotes and utilizes CRM for ongoing sales and service maintenance and lead opportunities. m. Maintains a thorough knowledge of the features and benefits of all retail banking products and services. n. Participates in and promotes a teamwork atmosphere in the branch. o. Performs other duties as assigned. 3. Performs various duties to support the Bank Secrecy Act as follows: a. Monitors suspicious activity and reports such activity to the BSA Officer via the Notice of Suspicious Activity Form. b. Completes CTRs for cash transactions as appropriate. c. Identifies customer by observance of acceptable ID. d. Completes all CIP required documentation. e. Checks OFAC on new customers and non-customers cashing checks. 4. Coordinates specific work tasks with other personnel within the branch as well as with other branches to ensure the smooth and efficient flow of information. 5. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace. 6. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc. 7. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate Bank personnel. 8. Responds to inquiries relating to his/her area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy.

Ancillary Duties 1. May provide safe deposit box services to customers. 2. May provide support for new account opening, loans, etc. 3. May balance and/or service ATM machines. 4. May verify and wrap coin for vault cash control purposes. 5. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location Assigned branch location

Equipment/Machines 1. Telephone 2. Teller scanner 3. Calculator 4. Copier/Scanner/Fax/Pr