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CVS HEALTH Shift Supervisor Management Trainee in WICHITA FALLS, Texas

The Shift Supervisor Trainee role is an entry-level, short-term role that prepares an employee to perform a higher-level supervisory role, such as Operations Supervisor or Shift Supervisor. The Shift Supervisor Trainee performs work as directed in order to prepare for future supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business (e.g., building customer loyalty through exceptional service) and CVS/pharmacy culture.less thanbr>less thanbr>Upon successful completion of the training program, Shift Supervisor Trainees are eligible to be considered for promotion to open Operations Supervisor or Shift Supervisor positions. These key leadership roles support the CVS Store Management team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor or Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.less thanbr>less thanbr>Essential Functions:less thanbr>1. Managementless thanbr>i Work effectively with store management and store crewsless thanbr>i Supervise the store's crew through assigning, directing and following up of all activitiesless thanbr>i Effectively communicate information both to and from store management and crewsless thanbr>less thanbr>2. Customer Serviceless thanbr>i Assist customers with their questions, problems and complaintsless thanbr>i Promote CVS customer service culture. (Greet, offer help, and thank)less thanbr>i Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customersless thanbr>i Maintain customer/patient confidentialityless thanbr>less thanbr>less thanb>Required Qualificationsless than/b>less thanbr>Deductive reasoning ability, analytical skills and computer skills. Advanced communication skills. Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed.less thanbr>iless thanul>less thanli>less thanb>Business Overviewless than/b>less thanbr>less thanb>It's a new day in health care.less than/b>less thanbr>less thanbr>Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.less thanbr>less thanbr>At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center atiless thana href="" target="_blank"> than/a>less thanbr>We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.less thanbr>less thanbr>CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran i we highly value and are committed to al