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Kelly Services Customer Service Representative in Whitehouse Station, New Jersey

Customer Service Representative

Kelly Services is currently seeking a Customer Service Representative for one of our top Insurance client in Whiteshouse Station, NJ. This role requires excellent English-speaking and customer service skills when speaking high-net worth accounts. This is not a sales-position.

This is a full-time, contract-only (6-months) opportunity starting at $16-17.50/hour. The hours are 1st shift, Monday-Friday.

Additional Job Responsibilities Include:

  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.

  • Customer service agents may be inbound, outbound or a combination of both.

  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

  • Refer unresolved customer grievances to designated departments for further investigation.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken

Job Requirements

  • High school diploma or equivalent

  • Must be fluent in English language

  • One to two years’ experience in call center customer service environment

  • Ability to apply company policies and procedures to resolve a variety of issues

  • Ability to communicate effectively both orally and in writing

Why Kelly?

With Kelly®, you’ll have access to some of the world’s highest-regarded scientific organizations—providing you with opportunities to work on today’s most challenging, research-intensive, and relevant projects. Our connections can lead you to innovative scientific pursuits you’ll be proud to help advance. We work with 99 of the Fortune 100™ companies, and found opportunities for more than 11,000 scientific professionals last year.

As a Kelly Services employee, you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies

  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career

  • Access to more than 3,000 online training courses through our Kelly Learning Center

  • Weekly pay and service bonus plans

  • Group- rate insurance options available immediately upon hire

Let Kelly fuel your career—connect with us today.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.

Why Kelly ® ?

At Kelly

Services ® , we work with the best. Our clients include 95 of the Fortune

100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

the best talent to drive their business forward. If you only make one career connection today, connect

with Kelly.

AboutKelly Services ®

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

around the world and have a role in connecting thousands more with work through our global network of

talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

committed to employing a diverse workforce. Equal Employment Opportunity

is The Law.

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