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LUTHERAN HOSPITAL-LA CROSSE INC Patient Liaison in WHITEHALL, Wisconsin

JOB REQUIREMENTS: Love + medicine is who we are, it\'s what we do, it\'s why people want to work here. If you\'re looking for a job to love, apply today. Scheduled Weekly Hours:24 Gundersen Tri-County is seeking a Patient Liaison (registration staff) to work in their clinic locations in Whitehall, Blair, and Independence. What you will do: Work collaboratively with Clinicians, Nurses, Medical Assistants, and Patients by completing registration, scheduling appointments, and collecting payments. 8-hour shifts between 8am-530pm. Weekends may be needed. Provide exceptional customer service both face-to-face and over the phoneWhat will you get: Close-knit, small town community Tuition Reimbursement Generous Benefit Package Opportunities for growth and developmentWhat do you need: High School Diploma or equivalency 1-year experience in an office setting requiring customer service and computer competency with Microsoft Gundersen Health System Hospital and Clinics comprises 7 hospitals and 33 clinics. We bring care close to home for our patients in Wisconsin, Minnesota, and Iowa. Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it love + medicine and it\'s more than our practice. It is who we are. Job Description: The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction. Job Description Major Responsibilities: 1. Represents Gundersen Health System\'s high standards for customer service in all telephone and face-to-face encounters through courteous, patient, and respectful conduct and conversation. 2. Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests, and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA\'s to create, update and/or print patient\'s protected health information to assist with completion of documentation. 3. Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients. 4. Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules. 5. Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate... For full info follow application link. EEO/AA/Veterans/Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/32B529658C044712

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