Defense Finance and Accounting Service IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC) in Whitehall, Ohio
Summary Who may apply: This announcment is open to all U.S. Citizens Position is located in: INFO & TECHNOLOGY DIRECTORATE, INFRASTRUCTURE SERVICES, INFRASTRUCTURE LOCAL SUPPORT, ZTDCC This job announcement may be used to fill similar positions on other teams in the I&T Directorate. Responsibilities Provides customer support in the planning and delivery of IT services including the receipt, acceptance, configuration, installation, and movement of all personal computers and equipment. Analyzes, diagnoses and resolves operational problems involving a variety of hardware/software malfunctions, operation systems and interrelationships between host computer systems and remote access terminals. Implements standard practices of IT techniques as required to meet complex challenges of hardware and software rollouts, imaging, standard configurations, anti-virus applications, patch management, and group policies. Works with Operations Teams, Cybersecurity Teams, and Engineering Teams to ensure the integrity and security of enterprise networks are maintained in accordance with current Federal, DOD and DFAS security regulations and policies. Requirements Conditions of Employment Qualifications Resumes for federal government positions need more detailed work descriptions and accomplishments than a typical private sector resume. Please be sure to clearly describe the full scope of your work experiences in your resume. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. For GS 12 Level Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions In addition to the Basic Competency Requirements listed above, one year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-11 in the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience is defined a: Providing system configurations, upgrades, systems testing, installations, resolving execution problems, and modification of applications; Demonstrated knowledge with Microsoft Windows 10 operating system and the Microsoft Office 2016 suite products; Experience in Enterprise environments with Microsoft Outlook client, creating accounts, distribution lists, security groups, permissions, mailboxes, System Center Configuration Manager (SCCM), HBSS (Host Based Security System) Admin, and Active Directory Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education is not substitutable for specialized experience at this grade level. Additional Information COVID-19 WORKPLACE SAFETY PROTOCOLS: To ensure compliance with an applicable preliminary nationwide injunction, which may be supplemented, modified, or vacated, depending on the course of ongoing litigation, the COVID-19 vaccination mandate is not presently being enforced as a condition of employment for this position. Per DFAS 8570.01-I, as a CONDITION OF EMPLOYMENT, this position requires the selected candidate to obtain and maintain a DoD-approved baseline Cybersecurity certification, applicable workforce qualification requirements, and, if applicable computing environment certificate. The selected candidate must meet these requirements within six (6) months after entry on duty. Failure to do so may lead to removal from the Federal. Moving expenses will not be paid. Telework availability will be based upon the mission requirements and supervisory determination. Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment. Employment with DFAS means access to generous benefits such as: health, vision, and dental insurance, retirement benefits, paid time off, and educational benefits. A one year probationary period may be required. We may use this announcement to fill additional vacancies within 90 days of the closing date. This position is Exempt from the Fair Labor Standards Act. Travel requirement is Seldom 1-24% This position is covered by a bargaining unit. This position is being filled under the Direct Hire Authority for Certain Personnel of the Department of Defense via delegated authority by the Office of the Secretary of Defense. Positions may be filled as permanent or term with a full-time or part-time work schedule. Pay will vary by geographic location. We reserve the right to close this announcement early or to extend, as appropriate, based upon the needs of the Agency. Qualified application packages may be referred to management at various points in the selection process depending on the number and timing of applications received. Selections may be made at any point during the announcement open period. Veteran's Preference: Veteran's preference does not apply under this Direct Hire Authority (DHA). DFAS recognizes the value of competencies gained through formal education and professional certifications. To ensure that consistent credit is given for these credentials in the selection process DFAS has developed standard selection criteria to be used when filling positions in professional and administrative series. Selections for professional and administrative positions will be based on four categories of selection criteria: Experience, Other, Education, and Certifications. Males born after 12-31-59 must be registered or be exempt from Selective Service (see http://www.sss.gov). Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, here). If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.