Job Information

West Virginia Employer Spa Attendant in Wheeling, West Virginia

Welcomes guests upon arrival and efficiently checks the guest in and assists the guest in a way needed prior to their treatment. Pays particular attention to first-time spa goers and makes sure they are comfortable at all times. Issues lockers, robes, and slippers to guests and escorts them to the locker room. Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have. Reviews and confirms guest appointments. Maintains a clean and organized spa by monitoring the facilities regularly. Inspects locker room and cleans as needed. Calls Housekeeping for in-depth cleaning services and/or Laundry needs. Reports any necessary repairs to Maintenance. Restocks Locker Room supplies and amenities. Assists the therapist (when needed) with changing linens and treatment room supplies. Efficiently enters in guest profiles into the Springer Miller database based on the guestis services and retail purchases. Maintains an up to date working knowledge of all resort amenities as well as any special events. Takes spa reservations for guests booking within 24-hours. Follows set procedures on posting room charges, cash transactions and refunds in accordance to policy. Answers the telephone in a professional manner and assists guests with questions. Assists guests with retail purchases when necessary. Schedule will include weekends, holidays, evenings