AMVETS Jobs

Customer Account Specialist Company: Rieke LLC Primary Location: 8200 Innovation Campus Way West, New Albany, OH 43054 USA Employment Type: Salaried | Full-Time Function: Customer Service Equal Opportunity Employer Minorities/Women/Veterans/Disabled Main Duties & Responsibilities The Customer Account Specialist is the central point of contact for external Customers and the Rieke organization. They are the Voice of Rieke. The Specialist is self-motivated, self-directed and will excel at the responsibilities outlined below. The Customer Account Specialist takes the lead on customer purchase orders and initiatives for each assigned account and communicates customer-specific expectations with cross department resources (i.e engineering, production and quality). This will include order management, standard quoting, logistics/supply chain, and invoicing for each unique customer. The Customer Account Specialist ensures the infrastructure is in place with meeting preferably exceeding the customer expectations. This position requires the ability to resolve difficult and complex issues and to work with cross-functional departments. Qualifications Qualifications and Skills: Bachelor's degree preferred or 5 years equivalent experience in like field 2-5 years' experience in Sales, Customer Service, Marketing or Finance preferred Proficient in Microsoft Excel and the Office Suite. Experience in Syteline or equivalent MRP system a plus Strong customer focus with the understanding of how you will influence loyalty and customer experience through actions Demonstrated analytical and project management skills Excellent communication and customer experience skills Aptitude for working collaboratively and cooperatively in a team environment. Continuous Improvement focuses Demonstrated organizational skills Demonstrated sense of urgency, flexibility and adaptability Results driven and understands the link between action and results Proven ability to multi-task under a fast-paced and sometimes high stressed environment Willing to meet and exceed customer expectations on a daily basis with willingness to "own" situations as they arise. Limited travel may be required to establish and maintain customer relationships - less than 5%