Job Information
Anywhere Real Estate Regional Support Specialist - West Palm Beach, FL in West Palm Beach, Florida
At Anywhere Real Estate our mission is clear. We are reimagining the home buying and selling journey while leading the industry into the future. Coldwell Banker Realty has an exciting opportunity for you to be a part of it!
We are looking for a Regional Support Specialist (RSS) to join our team and add value to our real estate agent’s experience. In this role, you will provide critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents. The RSS will work primarily in one location and will occasionally be asked to support other local offices. They will provide support digitally and in-person while acting as a liaison with our different departments and business partners. In addition, they are responsible for ensuring the agents are supported in their marketing efforts; especially social media strategy and supporting our marketing programs.
This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.
Responsibilities :
Agent Support
Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
Support Agents with any technology, process, or operationally related questions
Promote a friendly, inclusive office culture that reinforces our agent value proposition
Work with Agent Onboarding team to ensure successful agent onboarding process
Branch Leader Support
- Support and collaborate with Branch Manager to maintain office promotional items, sales meetings, new agent orientations, office culture, and light social media marketing
Office Organization
In collaboration with facilities and IT partners, ensure all items in the office remain in working order and the office operates smoothly
Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
Greet and direct agents/customers
Transaction Support
Ensure our agents’ transactions are complete for compliance, efficiently and accurately processed, commission payments are timely, and adjustments are avoided. Scan physical checks, as needed
Point of contact, as needed, for following up on missing documentation or escalation of transactional issues
Database entry and updates – MLS, Transaction Manager
Systems review of Trident and Transaction Manager, issue resolutions submitted through OnBase system
Minimum Qualifications:
2+ years experience in a professional setting with a strong customer first approach; Prior Real Estate office experience preferred
Experience with marketing support, including marketing tools and social media preferred
Strong written and verbal communication skills
Technologically inclined to support basic operating systems including PCs and Macs and ability to navigate computer software
Proficiency with Microsoft Office
Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams
Customer focused, delivery oriented, ability to multi-task
Willingness to be “nimble” and adjust priorities, as needed
Ability to travel to additional offices in the region on an as needed basis
Anywhere is proud to offer a comprehensive benefits package to our employees including:
Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D
401(k) savings plan with company match
Paid Time Off to Include Holidays, Vacation Time, and Sick Time
Paid Family & Paternity Leave
Life Insurance
Business Travel Accident Insurance
All employees receive access to LinkedIn Learning
Tuition reimbursement for approved programs
Employee Referral Program
Adoption Assistance Program
Employee Assistance Program
Health and Wellness Program and Incentives
Employee Discounts
Employee Resource Groups
Coldwell Banker® (https://www.coldwellbanker.com/) is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , Century 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran