Job Information
US Tech Solutions Service Associate – 401(k) Client Service in West Henrietta, New York
M-F 8-5pm during training (3 weeks) & then 9-5:30 after training
Under a significant level of guidance and direction, provides customer service for one Company product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Company policies and procedures.
These employees will temporarily staff either our inbound phone queue in a call center environment or our inbound click-to-chat queue. Both roles will be determined after training is complete, both have scheduled breaks & lunches. Candidates should expect 30+ inbound calls/chats per day to be worked.
Specific Responsibilities:
Delivers quality service to Company clients via phone, email, chat, and other avenues.
Develops and maintains a basic working knowledge of a single Company product.
Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS.
Performs data input, maintaining strong prioritization and organization.
Documents all interactions.
Live the Company Values:
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com .
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.