Job Information
Wells Fargo Senior Technology Operations Analyst in WEST DES MOINES, Iowa
About this role:
Wells Fargo is seeking a Senior Technology Operations Analyst as part of cybersecurity to support Identity and Access Management operations.
In this role, you will:
Lead or participate in initiatives and projects within technology operations
Contribute to planning related to technology operations projects or deliverables
Analyze moderately complex technology operations issues which require in depth review
Review and approve release change documents
Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
Plan and design, document and enforce escalation policies and procedures
Provide activity, progress and status reports to management and keeps management posted of any critical issues
Provide accurate problem identification, ticket documentation, customer and vendor dialogue
Troubleshoot and triage job failures and work closely with Production support and vendors to drive towards root cause identification and resolution
Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
Contribute to the resolution of complex issues
Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
Collaborate with management and teams to handle questions or problems
Act as a mentor for individuals
Support Access provisioning and deprovisioning of identities and resources to systems and applications
Required Qualifications:
4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Experience with Identity and Access Management.
Desired Qualifications:
4+ years of in-depth information security and access administration background in one or more of the following: Active Directory, distributed operating systems, Cloud, database administration, web-based\file transfer application experience
Knowledge of financial services processes, information security policies and industry standards.
Ability to interact effectively with a variety of contacts, including senior level management
Proven ability to collaborate with others, initiate action, manage change, make high impact decisions, and accept challenging assignments.
Proven experience in executing improvements to service
Proven ability to collaborate with others, initiate action, manage risk, and navigate change
Strong customer service focus and aptitude for problem solving.
Strong analytical, communication, teamwork and interpersonal skills.
Strong verbal and written communication skills
Able to work independently as a member of a high-performance team
Ability to identify and resolve difficult technical problems within areas of responsibility
Proactive, innovative, and creative in meeting customer and enterprise needs
Appropriate certifications (Examples: CISSP, CISM, CISA, MCSE), desired
Job Expectations:
This position offers a hybrid work schedule
This position is not eligible for Visa sponsorship
Position will be required to be on call and available for escalations. Some weekend and after hour work will be required.
Use of personal cell phone is required.
Locations
1525 WT Harris Blvd, Charlotte, North Carolina 28262
300 S Brevard St, Charlotte, NC 28202
1301 Solana Blvd, Westlake, Texas 76262
2600 S Price Rd, Chandler, Arizona 85286
550 S 4th St, Minneapolis, Minnesota 55415
800 S Jordan Creek Pkwy, West Des Moines, IA 50266
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$30.58 - $54.33
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs (https://www.wellsfargojobs.com/en/life-at-wells-fargo/benefits) for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date:
12 May 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-448890