Job Information
Linnaeus Client Care Operations Assistant (Part-Time) in West Buckland, United Kingdom
CL IE NT CARE AND OPERATIONS ASSISTANT
The Client Care and Operations Assistant is a diverse operational role, with the primary focus of ensuring our clients have a positive experience.
Working in a busy 24/7 veterinary hospital. The role will require Sunday working with a flexible approach.
The individual will need to be enthusiastic and self-motivated with guidance and support from the client care team. You will work within our team to contribute to a positive, effective, and effective working environment.
Working in close alignment with the clinical teams this role will provide outstanding levels of service to the wider hospital requirements. The post-holder will also play an invaluable role in supporting, technical aspects of facilities management, health & safety and IT support.
KEY RESPONSIBILITIES
Client Care and administrative support :
Liaising with clients, speaking directly to our clients over the phone and face to faceto provide an outstanding client experience
Liaising with referring veterinary practices supporting referral process,updating actions and all information is complete for case acceptance outstandinginformation
Supporting the client financial journey, ensuringaccurate and timely completion of recordsand clients are updated as required
Ensure the reception andpublic areas are welcoming and stocked effectively
Updating client and referring veterinary practice data on the Practice management system accurately and timely.
Technical Support:
Co-ordinate the servicing and maintenance of the hospital’s facilities, and medical equipment in-line with manufacture guidance and legal obligations.
Ordering of clinical supplies and medications in line with purchasing policy's.
Facilities Support:
Supporting the coordination of the internal & external grounds of the hospital are maintained in a presentable and professional appearance.
Reporting of hazards, defects, or damaged equipment or hospital facilities, coordination of contractors to carry out maintenance and repairs.
Undertake Inspections on equipment, building fabric and supporting clinical equipment repairs and maintenance scheduling.
Undertake inspections on fire safety controls & equipmentarrangingrepairs and maintenance scheduling.
Undertake routine inspections on water systems relevant to Legionella safety.
Undertake inspection and maintain record first aid equipment and stocking requirements and ordering.
Actioning maintenance job requisitions, and scheduling of contractors.
The successful candidate will be required to undertake all other relevant and respectable duties required of their role, upon request of the Senior Leadership Team.
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KEY COMPETENCIES
*Attitude and Teamwork: * Collegiate relationships with colleagues, promoting an effective and supportive team dynamic.
*Communication: * Speaks confidently and fluently to team members in person, via telephone, and digital systems. Encompassing close loop communication pathways, by listening attentively and expressing a clear, concise, and prompt response with other staff members. Always ensures confidentiality.
*Quality and Efficiencies: * Perform to a competent standard. Awareness of the importance of your role within the team. Efficient completion of responsibilities, always guaranteeing quality and patient safety.
*Flexibility: * Willing to participate in new and unique assignments to support the team and build upon your personal skillsets. Ability to adapt to change, demands, and conditions.
*Motivation: * Strive for excellence within your role, demonstrating enthusiasm and commitment.
*Initiative: * Honours responsibility and productivity within the operational support team.
*Decision Making: * Confident in making decisions and takes responsibility where appropriate. Awareness of boundaries and limitations, respecting where decisions should be referred to others.
*Adaptability: * Ability to multitask and remain calm under pressure. Will prioritise workload and manage when faced with challenging situations.
*Interpersonal Sensitivity: * Awareness of other people’s behavioural profiles and impact on working relationships.
*Timekeeping and Reliability: * Punctual, reliant, and trusted individual.
*Personal Appearance: * Complies with company dress code.
*Health and Safety: * Complies with current health and safety policies and ensures personal knowledge is up to date. Adheres to infection control policies.
*Administration: * Keeps clear, accurate, and up to date written & computerised records.
Benefits
5 weeks holiday + bank holidays + Birthday Leave (pro-rata)
Career progression opportunities
Staff discount schemes
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme.