Job Information
Generac Power Systems Parts Specialist I in Waukesha, Wisconsin
Parts Specialist I
Company Generac Power Systems
Name Parts Specialist I
Req # 64808
Employment Type Full Time
Shift 1st
At Generac, we bring our best energy to work every day and promote a drive to win while respecting others and supporting growth. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
JOB SUMMARY: The Parts Specialist I is responsible for providing accurate service parts information to our authorized dealer network under general supervision with some guidance from leadership and higher-level Parts Specialists. Assist customers with questions, requests, and issues. Effectively research, document, track and monitor customers' requests and issues to ensure timely resolution.
ESSENTIAL DUTIES:
Provides accurate information to the Dealer Network in a friendly manner
Administrates inbound and outbound customer contacts and uses existing procedures to solve routine customer contacts
Order Management - Maintain parts orders with standard SAP transactions
Achieves Service metrics goals for customer contacts
Escalates customer contacts appropriately ensuring a soft transition if an inquiry is beyond scope of knowledge
Maintains business and product knowledge through training and continuing education
Performs other duties as assigned
MINIMUM QUALIFICATIONS:
High school diploma or equivalent;
Minimum one year of experience handling a high volume of inbound calls or working in a customer support role
PREFERRED QUALIFICATIONS:
Associate Degree
Bilingual Spanish
Electrical or mechanical ability
Previous experience using SAP or equivalent ERP
KNOWLEDGE SKILLS AND ABILITIES:
Excellent Customer Service skills
Ability to communicate verbally and in writing in a professional manner
Basic order/inventory management skills
Working knowledge of Microsoft office suite
Basic problem-solving skills
Ability to remain calm in high-stress situations
Ability to work independently with attention to detail
Can do attitude with emphasis on teamwork
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus. Occasional travel.
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”