Job Information
Xerox IM Support in Waukesha, Wisconsin
IM Support
General Information
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City
Milwaukee, Racine, Waukesha, West Allis
State/Province
Wisconsin
Country
United States
Department
IM SUPPORT
Date
Tuesday, April 22, 2025
Working time
Full-time
Ref#
20035633
Job Level
Individual Contributor
Job Type
Early Career
Job Field
IM SUPPORT
Seniority Level
Entry Level
Currency
USD - United States - US
Annual Base Salary Minimum
36,000
Annual Base Salary Maximum
48,000
The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers (https://xerox.avature.net/en_US/careers) , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers (https://xerox.avature.net/en_US/careers) .
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements
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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion. (https://www.xerox.com/en-us/jobs/diversity)
Overview
This entry-level position isa great placefor career development with a lot ofopportunityfor upward mobility.Ourmission is to build long-lasting relationships focused on the success of our clients, and to provide outstanding service that exceeds expectations. We are looking for a technician who has the desire to learn, is reliable, andis excitedabout the opportunity to work with devices at thecutting edgeof mobile computing. This is an entry-level position to kick off your IT career. In this role you will service our K-12 clientswithrepairing Chromebooks.
Chrome Care Technician Job Responsibilities
What You'll Do
Perform troubleshooting and diagnosis of hardware & software issues in Chrome and Windows environments.
Replacement of LCDs, keyboards, motherboards, and system components.
Document resolution steps and parts consumption in ticket software.
Manage paperwork trail for the warranty claim process.
Device teardown including parts testing and asset disposition.
Complete assigned daily, weekly, and monthly tasks.
Assist in the enrollment and rollout of new client devices.
Complete additional training to advance career as requested.
What You'll Need
High School Diploma or equivalent; technical degree or certification preferred.
Knowledge of Chromebooks and Chrome OS preferred.
Experience with hardware repair tools and equipment required.
A+ Certification preferred.
Experience using Autotask Professional Services Automation Tool or similar system preferred.
Must have the ability to work independently and collaboratively in a fast-paced environment.
Strong problem-solving and analytical skills preferred.
Why You'll Love Xerox IT Solutions
Competitive compensation
Remote work options, as well as locations across the United States
Blue Cross Blue Shield Insurance.
3 weeks of PTO.
Short-term and long-term disability insurance.
Life insurance.
Healthcare Flexible Spending Account (FSA).
401(k) with employer match.
Paid holidays.
Employee purchase discounts
A clear career path with opportunities for development, both personally and professionally
To our future employees.Xerox IT Solutionspromisesto inspire your success.It'sour responsibility to develop your career and knowledge in an empowering environment thatretainspassionate IT professionals.
With Our Technology, Build Your Future at Xerox. Apply No w!
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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion: https://www.xerox.com/en-us/jobs/diversity People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.