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VIAD Prince of Wales Hotel, Front Desk Manager in Waterton Park, Alberta

leading our amazing Front Desk team in providing our guests with top-notch service and a welcoming Waterton Lakes adventure!

  • Work in a dynamic, culturally diverse team from around the globe

  • Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations

  • Full-time work of 35+ hours weekly across the summer season

  • Fast-paced and active position – get your step counter ready!

  • Complimentary meals & lodging!

  • The chance to work in an inclusive culture and make life-long friends

  • Opportunities for career growth or future work at other Pursuit locations

  • Access to one of the world’s most beautiful and iconic National Parks

  • Manage all aspects of Front Desk operations: scheduling, training, coaching, performance management, etc

  • Act as an example of excellent guest service for the team

  • Communicate effectively with all departments & managers to ensure coordination with arrivals, departures, guest needs, etc

  • Attend weekly manager meetings

  • Inform guests of special events or activities around the hotel and in the surround area

  • Keeps record of potential safety and maintenance issues and communicates details to supervisor

  • Assist as needed with set up of rooms for special events, meetings, conferences and banquets

  • Offers assistance to guests and teammates where needed

  • Be a utility player who can complete a variety of job duties

  • Hotel Management degree or 2-3 years related management experience required

  • 1-2 years previous hotel front desk experience required

  • Work-ethic and commitment to the team and guest is key

  • Willing and able to work solo or as part of a team

  • Committed to Safety First and the highest quality of cleaning & sanitizing standards

  • Organized with a great eye for detail

  • Kind to others and always bring your best

  • A good communicator, always suggesting ideas and solutions

  • Helpful and friendly, willing to go the extra mile

  • Relaxed, flexible and able to handle a few curve balls

  • Ready to have fun!

This fun, summer job runs from May 16 to September 20, 2021

  • Beautiful. You’ll work in iconic, unforgettable and inspiring Waterton Lakes National Park. You’ll see amazing scenery and wildlife. You’ll participate in team events – and fun!

  • Independent. You’ll spend your days in and around our historic hotel

  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi

  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes the role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required.

Pursuit is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Job ID # (iCIMS): 2020-16587

External Company Name: Glacier Park Collection by Pursuit

External Company URL: https://www.glacierparkcollection.com

Street: Prince of Wales Hotel

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