Job Information
Manulife Intermediate Financial Systems Analyst in Waterloo, Ontario
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
Canadian Division Integrated Financial Solutions (CDIFS) is a customer-focused team that provides professional, technical and operational support to the Canadian Segment Finance function. The team analyzes, develops and maintains efficient, cost effective and controlled systems solutions for Finance using Manulife’s enterprise-wide tools. CDIFS plays a role in divisional financial control oversight, and supports projects and initiatives to develop, enhance and monitor finance systems and applications.
Reporting to the Manager, Integrated Accounting Solutions (IAS), the Intermediate Financial Systems Analyst is responsible for analysis, creation and development of technology based analytical and reporting solutions. The Intermediate Analyst will support applications that are critical to Finance. The incumbent will also be required to perform interviews with contacts from multiple groups within Finance to understand complex requirements and develop automated tools and reports using advanced programming / reporting tools. The incumbent will inspire team members with a positive attitude and collaborative approach.
Responsibilities
Systems Management & Support
Update SAS, SQL, VBA and C# scripts/programs to support Canadian Finance applications/processes.
Experience with updating Alteryx, Power Query and Power BI report / process automations
Troubleshoot production server related issues.
Coordinate with all other technical teams on data and server related updates
Maintain the standards of the CDIFS Service Level Agreement with business units and Finance clients.
Support team members within work area to ensure timely and effective implementation of change initiatives.
System documentation is continuously updated to reflect new changes
Provide after-hours support when required in exceptional circumstances.
Application Development
Analyze business requirements, define scope and design software solutions/reports
Develop, test and deploy application enhancements into production environment
Provide User Acceptance Testing (UAT) and Steady State support.
Continuous Improvement
Play a significant role in achieving process improvement goals and best practices in Finance.
Look for and analyze reporting problems/process inefficiencies autonomously.
Demonstrate commitment towards continuously updating knowledge and skills.
Customer Service
Resolve customer service issues and escalate to leader when appropriate
Identify and recommend refinements and improvements to service offerings
Investigate system users inquiries / concerns
Build effective relationships and establish a prominent level of credibility within CDIFS
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
BCom with MIS major or Computer Science degree or comparable education with 2+ years of experience in a Consultant/Programmer/Analyst type role
In-depth knowledge and experience in programming tools (SAS, SQL, Visual Basic (VBA), C#)
Experience with Alteryx, Microsoft Power BI and Power Query
Expertise in Microsoft Office (Excel, Access)
Experience with Mainframe is an asset
Experience with Oracle Smartview, Lawson GL module & T-Recs is an asset
Excellent analytical and problem-solving skills
Ability to communicate clearly in both verbal and in written form
Strong interpersonal skills
Work well under pressure and able to work independently
Knowledge of System Development Methodologies (SDM)
Introductory knowledge of accounting fundamentals is an asset
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
#LI-Hybrid
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Montreal, Quebec
Salary range is expected to be between
$57,000.00 CAD - $95,000.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.