Job Information
Manulife Director - Global Technology Governance & Control in Waterloo, Ontario
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The Opportunity
The delivery of technology solutions plays a critical role in Manulife’s business strategies, requiring quick, reliable, and secure delivery while demonstrating effective risk management to customers, shareholders, and regulators. As part of the first line of defense, the Global Technology Governance & Control (G&C) function collaborates across segments, technology, and risk management teams globally to identify technology risks and operationalize the risk strategy. G&C works with leadership to establish the risk culture, supports IT in identifying and mitigating risks, and provides an objective view of key risks to inform business decisions.
The successfully candidate will lead/participate in projects to interpret incoming risks, issues, policies, standards, and designs actions to address requirements. The candidate will work with partners in segments to design and document key controls and expected procedures for assigned control areas, as well as monitor ongoing performance and alignment plans.
Office location: 200 Bloor St. East, Toronto Canada
Work arrangement: Hybrid - 3 days in office, 2 days for Home
How You’ll Succeed:
Partnering with process owners and risk teams to design and manage the Governance and Control portfolio, with the aim of organizing and enhancing control measures across the enterprise:
Creating a structured process for capturing, evaluating, and prioritizing new initiatives or projects related to governance and control.
Defining a transparent method for prioritizing new work based on established criteria such as risk impact, regulatory requirements, resource availability, and strategic alignment.
Developing procedures to assess the resource and capacity implications of new activities related to governance and control.
Creating and maintaining a comprehensive roadmap to outline the status and progression of various initiatives within the governance and control portfolio.
Proactively engaging and collaborating with key partners and stakeholders involved in risk management, compliance, and governance functions to ensure effective integration with broader risk and compliance strategies.
Design, organize, and enhance risk management practices across the enterprise:
Design and implement processes to monitor key controls' performance, including creating KPIs and establishing regular review processes.
Proactively address identified deficiencies in control measures and prepare for internal and external audits.
Track progress and execute action plans to mitigate key risks, modifying plans as needed based on ongoing assessments.
Provide status reporting and briefings to senior management to keep them informed and engaged in risk management efforts.
Maintain documentation related to risks and controls, including risk assessments, control frameworks, audit findings, and action plans.
Foster relationships across the three lines of defense to develop integrated strategies for managing key risks.
Offer expertise and advisory support on company-wide initiatives related to technology, risk management, business processes, and control frameworks.
What motivates you?
Customer Obsession : You prioritize customer benefit by actively listening, engaging with empathy, and taking decisive actions that exceed expectations and enhance experiences.
Forward-Thinking Mindset : You think big and seek innovative approaches and strategies, leveraging an agile mindset to drive impactful business outcomes through continuous learning and creative problem-solving.
Collaboration and Teamwork : You thrive in an environment where diverse perspectives converge, fostering a collective spirit to accomplish shared goals.
Ownership and Accountability : You proactively take charge of challenges and opportunities, focusing on what matters to drive meaningful progress and contribute to overarching objectives.
Be bold and be brave: You are committed to making principled decisions, and speaking up for what is just and fair.
Diversity and Inclusion : You actively contribute to creating a culture of respect, empathy, and inclusivity, where everyone feels valued and empowered.
What we are looking for in the successful candidate:
Embracing Change: We value individuals who are adaptable and proactive in evolving their thinking and approaches to consistently deliver excellence.
Relationship Building: We seek those who prioritize meaningful connections, surround themselves with diverse partners, and foster trust through genuine respect and authenticity.
Collaboration and Teamwork: We are seeking team players who recognize the transformative power of collaboration and appreciate the strength of an inclusive team in bringing a shared vision to life.
Empowered Leadership: Individuals who thrive in an environment that empowers them to take the lead and recognize when to seek assistance are highly valued.
Challenge and Improvement: We look for individuals who are unafraid to challenge the status quo, respectfully question norms, and seek opportunities for continuous improvement.
Organizational and Problem-Solving Skills: Strong organizational and problem-solving abilities are valued for navigating challenges and conflicts with creativity and resilience.
Effective Communication: Clear and impactful communication of technical concepts and outcomes is essential for fostering understanding and alignment across diverse audiences.
Understanding of how technology supports Manulife's strategy: A comprehensive grasp of how technology aligns with and supports the strategic objectives of Manulife is crucial for contributing meaningfully to the organization's overall direction and success.
Has the following:
University degree in engineering, computer science, business administration, or related degree
Knowledge of risk & control management methodologies and frameworks
Prefer but not required: a recognized auditing (CIA, CISA), security (CISSP), accounting designation (CPA), and/or project management (PMP) designation
Preferred 7-10 years of related technology risk, audit, or information security experience
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .
Salary & Benefits
The annual base salary for this role is listed below.
Primary Location
Toronto, Ontario
Salary range is expected to be between
$103,050.00 CAD - $185,490.00 CAD
If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.