Job Information
Criterion Systems Tier II NOC Network Administrator in Washington, District Of Columbia
Overview
At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com . Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.
We are seeking a mission-focusedNOC Tier II Network Administratorto contribute to the success of a new program inWashington, DC!
Responsibilities
The program supports a communication system for the Defense Intelligence Enterprise across its CONUS & OCONUS operating locations.
Our focus is is to help the organization technically transform its current services by leading-edge technology insertions. To accomplish this, we are charged with developing new designs, their implementation, and the operation of the latest and/or enhanced services. Over the life of the contract, we will drive continual service improvement by tech modernization for our (LANs), wide area networks (WAN), unified communication (Voice, Video, and data), Video telecommunication, and Streaming services.
As a Tier 2 Network Administrator, you will be challenged with enterprise support problems where you will c oordinate with other NOC and Operational staff to address break fix, minor configuration update, schedule add moves and changes and technology upgrades and installs for Network routers and switches. You will be expected as one of experienced Network team members to coordinate ticket acceptance and resolutions. You will support the development of technical resolution reports for critical outages in the Network.
Duties, Tasks & Responsibilities:
Perform System patching and IAVA patches to network routers and switches
Performing IOS and Software upgrades
Draft Standard Operating Procedures (SOP) for network operations
Troubleshooting systems failures and accessibility problems within the Network to our services
Monitor network performance, track usage, and develop capacity planning reports
Making recommendations that enhance operational efficiencies for network monitoring, management, and overall operations
Uses experience and knowledge articles to understand/implement potential workarounds
Updates knowledge articles and handles "how to" questions
Support KM management by entering solutions into the Solutions database.
Support engineering design data calls
Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale
Perform Network ticket resolution
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Support Network ticket closure across Network OPS staff to include:
Use administrative access to the Network to provision new switches, routers, VLANs, and Krypto
Uses administrative access to network components to research errors, incidents, and problems, perform incident analysis, and identify potential issues
Routing Service Requests to the appropriate organization required for incident resolution
Performs root cause analyses
Completes problem resolutions associated with the incident ticket(s)
May configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services
Qualifications
Required Experience, Education, Skills & Technologies:
An active TS/SCI with CI polygraph
Years of experience with one of the following:
High School/GED plus eleven (9) years of relevant experience
Associate degree plus nine (7) years of relevant experience
Bachelor's degree plus seven (5) years of relevant experience
Master's degree plus five (3) years of relevant experience
PhD plus one (1) year of relevant experience
DoD 8140 certification: Information Assurance Technical (IAT) II
Excellent customer interface, writing and oral communication skills
Knowledge and understanding of LAN/WAN and Unified Communication (UC) technology, tools and services
Demonstrated experience providing Tier 2 support
Willing and able to work the night shift
Preferred Experience, Education, Skills & Technologies
Network Operations Center (NOC) experience
Security Clearance Level:
TS/SCI with CI polygraph
Certification:
DoD 8140 certification: Information Assurance Technical (IAT) II
Work Schedule:
Full-time on-site
Mid shift, Wednesday - Saturday, 1400 to 0000 (2:00 pm to 12:00 am)
Local travel may be required at times
Benefits Offered:
Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.
Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization. We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status: race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.
Job LocationsUS-DC
ID 2024-3210
Category Information Technology
Type Junior