By Light Professional IT Services IT Help Desk Specialist in Washington, District Of Columbia
We are seeking a Help Desk Specialist in Washington, DC. The contract operates the computer and telecommunications network and security infrastructure at the customer site. The network infrastructure provides data, voice, Wi-Fi/wireless, and emergency broadcast services to several Operating Units that reside within customer headquarters. The primary purpose of this task order is to provide ongoing operation and maintenance and to enhance the overall service delivery model for the infrastructure.
Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled. Includes
problem recognition, research, isolation, resolution, and follow-up steps.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Provides 1st and some 2nd tier support to end users for either PC applications and hardware.
Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.
Possesses and applies expertise on multiple complex work assignments.
Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
Operates with appreciable latitude in developing methodology and presenting solutions to problems.
Contributes to deliverable s and performance metrics.
Strong written and verbal communication skills
Ability to provide support via phone and/or email
Preference will be given to candidates with additional IT and Programmatic certifications/experience, such as:
Previous Tier 1 experience
Ability to obtain a Public Trust clearance.
Job ID: 2019-4836
External Company Name: Phacil, LLC
External Company URL: https://www.phacil.com/
Street: DC OCIO
Work from home: No