Job Information
Vertical Screen Inc. Technical Support Call Center in Warminster, Pennsylvania
About Us
Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries -- Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint -- we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.
Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.
Job Description
The Customer Service -- Technical Support Representative applies general internet and computer knowledge to provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
*This position is M-F from 2:00pm - 10:00pm. *
Responsibilities
- Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
- Respond to internal or external user requests for service and determine nature and extent of support needed.
- Provide support or refers to the appropriate staff member.
- Respond to software problems on site or over the phone, chat and/or email.
- Investigate error messages and determine resolution.
- Train users in startup, basic, and advanced use of our websites.
- Provide timely and accurate information to incoming client requests.
Process client orders/changes according to established department policies and procedures.
Required Skills
- Strong time management and organizational skills.
- Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
- Must be detail oriented.
- Must have excellent oral and written communication skills.
- Must have strong telephone skills and be able to work with a diverse population.
- Must be able to maintain confidential information and follow procedures for work processing.
Must be able to manage multiple tasks or projects.
Education
The candidate we are seeking will have at minimum a high school diploma or equivalent.
Benefits
Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.
- Medical, dental and vision coverage with spouse/family coverage options
- 401K plan with generous company match
- Flexible spending accounts
- Voluntary insurance coverage plans (life, disability, etc.)
- Paid lunch breaks
- Paid time off
- Paid holidays
- Paid training program/ Internal employee development
- Overtime options available
- Casual dress code
- Flexible work schedules
- On-site Employee Gardens - plants & flowers provided
- RushBus scheduled service from Septa Bus Route 22 and Regional Rail
- Employee referral bonus program
Discounts through partnerships & neighborhood business programs
Additional Information
All candidates are subject to a drug test and a background screening.
EOE M/F/Disabled/Veteran