Job Information
Girl Scouts of America Volunteer Support Specialist in Waltham, Massachusetts
Volunteer Support Specialist
Council: Girl Scouts Of Eastern Massachusetts
Job Location: MA - Waltham
Salary Range: Not Available
Employment Type: Full-Time (Regular)
Job #: 8453
Post Date: 4/10/2025
Job Summary
The Volunteer Support Specialist is responsible for providing excellent customer service to Girl Scout volunteers. With a focus on membership retention and support in an assigned geographic area, the Volunteer Support Specialist works collaboratively to ensure volunteers are prepared to deliver a high-quality Girl Scout Leadership Experience. This position is a hybrid work arrangement with approximately 50% of travel within the council service area
Some of the key responsibilities include:
• Deliver exceptional customer service to support GSEMA members with a focus on volunteers.
• Update member records utilizing Salesforce
• Provide in-person volunteer support within assigned region
• Implement, proactively, strategic initiatives to retain Girl Scout membership within assigned region
• Manage and mentor service unit (community leadership) volunteers; collaborate with cross-functional teams to identify and recommend volunteers for expanded roles and additional opportunities.
• Recognize, celebrate and appreciate volunteers annually through a variety of formal and informal methods.
• Assist in planning, promoting and executing signature volunteer events annually.
• Collaborate with other staff across all GSEMA departments to enhance and deliver the Girl Scout Leadership Experience to members
• Promote volunteer trainings, programs, events, camp, travel, and troop volunteerism.
• Address, resolve and oversee member conflicts, escalating sensitive issues to senior leadership as appropriate.
Job Qualifications
Some of the key responsibilities include:
• Deliver exceptional customer service to support GSEMA members with a focus on volunteers.
• Update member records utilizing Salesforce
• Provide in-person volunteer support within assigned region
• Implement, proactively, strategic initiatives to retain Girl Scout membership within assigned region
• Manage and mentor service unit (community leadership) volunteers; collaborate with cross-functional teams to identify and recommend volunteers for expanded roles and additional opportunities.
• Recognize, celebrate and appreciate volunteers annually through a variety of formal and informal methods.
• Assist in planning, promoting and executing signature volunteer events annually.
• Collaborate with other staff across all GSEMA departments to enhance and deliver the Girl Scout Leadership Experience to members
• Promote volunteer trainings, programs, events, camp, travel, and troop volunteerism.
• Address, resolve and oversee member conflicts, escalating sensitive issues to senior leadership as appropriate.
Special Instructions
For more information, please contact the council directly.
How to Apply
Visit https://www.gsema.org/en/discover/about-gsema/careers.html to find out more!
careers@gsema.org
Girl Scouts of Eastern Massachusetts
265 Beaver StreetWaltham, MA 02346
Toll Free Phone #: 844-306-4736Fax #: 508-923-7676 Web Site: http://www.gsema.org/