Job Information
Robert Half Patient Care Coordinator in Walnut Creek, California
Description
Robert Half is currently seeking a dedicated Patient Care Coordinator to join a dynamic team in Walnut Creek, CA, working closely with a prestigious Fortune 500 healthcare client. As a Patient Care Coordinator, you will be instrumental in ensuring that patients receive seamless and professional service at our client's clinic. As a Patient Care Coordinator, you will play a key role in enhancing the patient experience at a leading healthcare facility. If you are looking to make a significant impact in the healthcare industry through your professional skills and customer-focused attitude, we encourage you to apply today!
Responsibilities:
Serve as the first point of contact for patients checking in and scheduling appointments using specialized scheduling software.
Answer billing questions, manage patient medical records, and ensure all interactions uphold the highest standard of customer service.
Facilitate patient appointments across designated departments, providing testing instructions to ensure seamless service delivery.
Secure necessary authorizations and referrals, maintaining compliance with medical guidelines.
Greet and interact with patients and their representatives professionally, addressing their needs effectively.
Collect accurate demographic, insurance, and claim adjudication information through interviews with patients or their representatives.
Update and maintain patient records accurately, ensuring compliance with necessary authorizations and medical guidelines.
Respond promptly and satisfactorily to customer issues across various departments.
Communicate effectively with management on issues impacting task accuracy and timeliness, and suggest process improvements.
Display dignity and respect in all interactions, fostering a respectful work environment.
Adapt to changes in daily activities, including updates in insurance payer regulations and system changes.
Follow all departmental processes and policies, contributing to the efficiency and effectiveness of the clinic.
Requirements
Experience: 1-3 years in a role requiring familiarity with EMR (Electronic Medical Records); competence in this area is a must.
Strong customer service orientation with a proven ability to address customer needs.
Excellent communication and interpersonal skills, capable of working effectively with patients, team members, and management.
Ability to manage multiple tasks simultaneously in a fast-paced environment.
Consistent, regular onsite attendance with punctuality and reliability.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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