Job Information
Liberty Latin America Virtual & Digital Sales Advisor EC in United States
What´s the Role?
Promote and sell the organization's products and services via telephone or internet, to existing and/or potential customers. Outbound calls to potential customers and existing customers (Call center Telesales).
To provide the best-in-class experience with each customer, providing them with solutions and recommendations that will satisfy their telecom needs, creating positively memorable and outstanding service every time, while achieving individual and team targets.
An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Virtual Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable.
As a virtual sales advisor, you market a product or service through online services. Primary responsibilities are to sell the product or service to new and returning customers and provide first follow up upon them purchasing it. Advisor follows up with new prospects or leads, call potential customers, contact previous buyers to follow up on their purchases.
How you will add value?
Answer emails or online chat messages from customers interested in residential services.Demonstrate warmth, care and willingness to interact.
Provide the most efficient route for customers seeking help and advice.
Use CWC Virtual sales cycle to thoroughly explore customer’s needs and help them buy.
Be actively engaging with customers who are seeking help to buy.
Use questioning techniques aligned to the virtual sales cycle to close sales.
Upsell at every opportunity to achieve and exceed revenue targets.
Attend and participate in all Sales related training.
Use prescribed sales scripts when required.
Create the sales order accurately for the Sales support team to provision the service/product.
Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions.
Direct customers with appropriate information where they can receive further customer service support.
Performs all other duties requested as deemed relevant to the job or the organization and B2C commercial department initiatives.
What do you need?
Education
- MBO degree / High school diploma or equivalent (preferably in commerce or sales)
Experience
- Years of experience: 0 to 1 year
Competencies
Proficient computer skills
Ability to operate within a home office when required
Love and live the CWC brand
Be an advocate of the customer
Demonstrate a willingness to be of service
Be passionate about CWC products and services
Enjoys working independently and as part of a team
Enjoys challenges and achieving goals
Know how to use a computer
Uses simple and inspiring communication
Has an impressive sales record
Respects your team and always deliver what you promise
Always trying to make things better for yourself and your team
Never settle for second best
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
What do you need?
Education
- MBO degree / High school diploma or equivalent (preferably in commerce or sales)
Experience
- Years of experience: 0 to 1 year
Competencies
Proficient computer skills
Ability to operate within a home office when required
Love and live the CWC brand
Be an advocate of the customer
Demonstrate a willingness to be of service
Be passionate about CWC products and services
Enjoys working independently and as part of a team
Enjoys challenges and achieving goals
Know how to use a computer
Uses simple and inspiring communication
Has an impressive sales record
Respects your team and always deliver what you promise
Always trying to make things better for yourself and your team
Never settle for second best
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
How you will add value?
Answer emails or online chat messages from customers interested in residential services.Demonstrate warmth, care and willingness to interact.
Provide the most efficient route for customers seeking help and advice.
Use CWC Virtual sales cycle to thoroughly explore customer’s needs and help them buy.
Be actively engaging with customers who are seeking help to buy.
Use questioning techniques aligned to the virtual sales cycle to close sales.
Upsell at every opportunity to achieve and exceed revenue targets.
Attend and participate in all Sales related training.
Use prescribed sales scripts when required.
Create the sales order accurately for the Sales support team to provision the service/product.
Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions.
Direct customers with appropriate information where they can receive further customer service support.
Performs all other duties requested as deemed relevant to the job or the organization and B2C commercial department initiatives.