Job Information
Jack Henry & Associates Technical Support Representative : Financial Crimes in United States
Technical Support Representative : Financial Crimes
General information
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JobID
14185
Position Level
Individual Contributor
Team
Implementation & Support
Working Time
Full-Time
Position Type
Regular
Travel Requirements
5%
Workplace Type
Remote
Description & Requirements
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you.
Join our Financial Crimes Solutions operations team as a technical support representative. As a key player in our mission to combat financial crimes, you will be at the forefront, providing top-notch technical support for our cutting-edge suite of fraud/AML products.
As a key contributor, you will safeguard the accuracy and effectiveness of our daily data processing operations. Your role involves individual and collaborative problem-solving with internal Jack Henry partners, direct customer engagement, and a commitment to resolving issues while driving ongoing process enhancements.
At our core, we value more than just technical prowess. We prize strong internal and team relationships, fostering camaraderie, and injecting a dose of fun into our day-to-day work environment. We're looking for individuals who are naturally curious, self-starters, and possess the communication, organizational, and interpersonal skills to navigate complex challenges.
As you grow within the team, your talents and skills won't go unnoticed—we believe in recognizing and capitalizing on what you do best. Join us on this journey, where each day is a new adventure, and your contributions make a real impact in the fight against financial crimes!
This position will be filled to work Remotely within the United States. Shifts run 5 am - 2 pm or 6 am - 3 pm central time.
What you’ll be responsible for:
Monitors daily extract, transform, and data load processes for customers
Works to resolve issues promptly to ensure data accuracy and completeness
Provides troubleshooting and issue resolution via case or phone according to service level standards
Collaborates with internal Jack Henry partners and customers to resolve issues
Adheres to documented departmental and corporate standards
May perform other job duties as assigned
What you’ll need to have:
Experience working with bank or financial data and data relationships
4 years of experience in writing queries for research in SQL Server or PostgreSQL
2 years of experience with Azure including Azure Data Factory or SQL Server Integration Services or other similar cloud technologies
Experience researching, analyzing, and resolving complex problems
Excellent communication, customer interaction, organizational, and time management skills
Ability to serve in an after-hours on-call rotation
What would be nice for you to have:
Experience working in fraud or AML compliance within a financial institution
Bachelor's degree in a technical discipline
Experience with network troubleshooting
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this positing, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry's mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company's strength and success depends on their well-being.
We demonstrate our commitment by offering outstanding benefit programs (https://careers.jackhenry.com/yourexperience#our-benefits-anchor) to ensure the physical, mental & financial well-being of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit our Corporate Responsibility (https://discover.jackhenry.com/corporate-sustainability) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job descriptions may be requested through the interview process at any time.