Job Information

Small Business Administration Supervisory IT Specialist(Hosting/Data Mgmt) in United States

Summary You will serve as a Supervisory IT Specialist(Hos ting/Data Mgmt) for the Small Business Administration (SBA), Office of Capital Access (OCA), Disaster Systems Support Division (DSSD) in Herndon, Virginia. This position manages a team of IT Specialists responsible for hosting the operations of a mission-critical, complex, enterprise-wide disaster loan management system in support of the OCA mission. Responsibilities As a Supervisory IT Specialist(Hosting/Data Mgmt) at the GS-2210-14, some of your typical work assignments may include: Supervises a diverse IT workforce that enables and requires innovation and cross-organizational collaboration to achieve mission goals. Serves as the technical authority for Operations, Hosting, Network Support, and Infrastructure as a Services (IAAS) Support. Maintains enterprise-wide hosting and operations of a mission-critical, complex, enterprise-wise disaster loan management system. Plans, designs, engineers, troubleshoots, procures, installs, optimizes, decommissions, and operates network and application servers, operating system software and peripheral network infrastructure equipment. Creates and executes process documentation, configuration management plans, operations policies, backup and recovery, disaster recovery and contingency plans, and patch management plans. Acts as a technical representative in configuration and use of office information technology. Manages and monitors contractor performance, authorizes payment vouchers. IMPORTANT NOTES: This is a Permanent position, which is a competitive service status position with a full-time work schedule. If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. By applying for this position with SBA's Office of Capital Access, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster. The DSSD position is located in the business area of Herndon, VA. It is conveniently located near various eateries and shops and is accessible via public transportation. Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. This position is not included in a bargaining unit. Requirements Conditions of Employment Qualifications Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement. However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement. Time-In-Grade Requirement: GS-14: Must have held grade GS-13 for 52 weeks Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. GS-14: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-13 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following: Leading or supervising day-to-day IT operations or IT project teams in an organization to meet mission and/or goals; Using network systems management methods, network architecture, and topology to optimize and monitor end-to-end systems performance, transmissions protocols; Developing policies, procedures, and strategies that ensure optimization and integration in the installation, configuration, and maintenance of the network systems operating environment; and Implementing, troubleshooting, maintaining, and optimizing Microsoft Azure and Amazon Web Services (AWS). Education GS-14: There is no educational substitution at this grade level. Qualification Standards: Additional Information If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees. Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: