Job Information
Liberty Latin America Retail Sales Advisor in United States
What´s the Role?
Sell the organization's products and/or services in a retail store including store-level support functions such as customer service, cashiering (Retail representatives in stores. Retail techs in stores. Cashiers)
To provide the best in class retail experience with each customer, providing them with solutions and recommendations that will satisfy their telecoms needs, positively memorable and outstanding service every time.
An energetic, driven and ambitious individual who enjoys dealing with people on a daily basis will fill this role. A Retail Sales Advisor will find creative and honest ways to meet and exceed sales targets daily, keen about learning new techniques and enjoys working in a fast-paced environment where products are dynamic, people are unpredictable. The Retail Sales Advisor will enjoy thinking on their feet to provide quick sales solutions and problem resolutions.
The role is split into a number of job “functions” that the post holder will be required to undertake as and when requested by the Store Manager. The post holder will be required to learn all of these functions and to rotate through these in order to ensure the successful running of the store.
How you will add value?
Sales Advisor
Use CWC Retail sales cycle to thoroughly explore customer’s needs and help them buy
Be actively engaging on the shop floor to interact with customers who are seeking help to buy
Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy
Meet and engage customers on the shop floor and away from the desk
Use questioning techniques aligned to the sales cycle to close sales
Upsell at every opportunity to achieve and exceed revenue targets
Attend and participate in all Sales related training
Use prescribed sales scripts when required
Ensure sales inventory are stored safely.
Process all sales transaction efficiently to ensure inventory balances are accurate.
Report end of shift inventory balances using prescribed tools and processes
Service Advisor
Demonstrate warmth, care and willingness to assist
Meet and greet all customers with a genuine smile or physical acknowledgment even if you are talking to another customer
Help customers with quick questions and finding their way around the store, without prolonging the conversations.
Be actively engaging on the shop floor to assist customers looking for help with their bills or other services
Spend recommended time explaining to customers how services work
Assist customers who are experiencing faults with their products and services
Assist customers with bill queries, account set up and other service activations
Educate and assist customers who are transitioning from one device brand or Operating System to another
Proactively seek out customers who need assistance to attentively respond to their concern
Be patient to resolve customers queries and questions
Use approved script and protocol to handle difficult or challenging situations
Make recommendations that will address the customer’s concern and mitigate future service interruptions
Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
Assess customers’ faulty devices to determine repair process
Cashier
Accurately process all customer transactions effectively, in a quick yet engaging manner.
Use the customer’s name and thank the customer for their business when saying goodbye, inviting them to return at any time.
Use cash tills effectively to ensure accuracy.
Ensure minimum margin of error when handling cash transactions
Report end of shift cash balances using prescribed tools and processes.
What do you need?
ESSENTIAL SKILLS AND QUALIFICATIONS
Community college graduate or equivalent Retail experience
Love and live the CWC brand
Be an advocate of the customer
Demonstrate a willingness to be of service
Be passionate about CWC products and services
Enjoys working with a team
Enjoys challenges and achieving goals
Know how to use a computer
Uses simple and inspiring communication
Has an impressive sales record
Respects your team and always deliver what you promise
Always trying make things better for yourself and your team
Never settle for second best
KEY COMPETENCIES & BEHAVIOURS
Delight customers every time
Demonstrate CWC Retail behaviors with every customer encounter
Own and resolve your customers problems
Be alert and always provide the best advice for your customers’ changing needs
Put yourself in your customer’s shoes and help them to understand which of our products and services are best for them
Use product knowledge to handle concerns and questions the customers will have
Use feedback as an opportunity to learn and grow
Be aware of other customers who need help and advice to efficiently serve everyone
Exceed store and personal targets
Hit and consistently exceed personal targets and contribute towards store targets
Use CWC Retail sales cycle to thoroughly explore customer’s needs and help them buy
Recommend products and services to improve your customers’ experiences and their lifestyles
Convert customers who are browsing in order to meet sales targets
Always upsell with apps, data plans or accessories to every customer in order to increase customer satisfaction and achieve sales and store targets
Observe and share competitor activity with your Retail Store Manager
Understand impact of your store performance on the wider CWC strategy
store, and then approach them with the required CWC Retail greeting script
Engage, advise and delight customers by showing them what is possible with your solutions
Store housekeeping and compliance
Work with your team members to make sure the store looks great and that display products are working properly
Work with your team to make sure the store is a safe environment
Always follow CWC Retail policies and processes
Consistently achieve administrative requirements for cash and inventory handling
Help the Retail Store Manager
Make recommendations to improve processes that will improve the customer experience
Make recommendations to help build a unified team
Be an advocate of CWC
Perform all other job-related duties as requested by the Store Manager
Attend all trainings where directed by the Store Manager, and participate fully in all individual performance reviews and discussions
Participate in a monthly outdoor sales or extended work activities to increase brand and product awareness and sales targets, where required
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
What do you need?
ESSENTIAL SKILLS AND QUALIFICATIONS
Community college graduate or equivalent Retail experience
Love and live the CWC brand
Be an advocate of the customer
Demonstrate a willingness to be of service
Be passionate about CWC products and services
Enjoys working with a team
Enjoys challenges and achieving goals
Know how to use a computer
Uses simple and inspiring communication
Has an impressive sales record
Respects your team and always deliver what you promise
Always trying make things better for yourself and your team
Never settle for second best
KEY COMPETENCIES & BEHAVIOURS
Delight customers every time
Demonstrate CWC Retail behaviors with every customer encounter
Own and resolve your customers problems
Be alert and always provide the best advice for your customers’ changing needs
Put yourself in your customer’s shoes and help them to understand which of our products and services are best for them
Use product knowledge to handle concerns and questions the customers will have
Use feedback as an opportunity to learn and grow
Be aware of other customers who need help and advice to efficiently serve everyone
Exceed store and personal targets
Hit and consistently exceed personal targets and contribute towards store targets
Use CWC Retail sales cycle to thoroughly explore customer’s needs and help them buy
Recommend products and services to improve your customers’ experiences and their lifestyles
Convert customers who are browsing in order to meet sales targets
Always upsell with apps, data plans or accessories to every customer in order to increase customer satisfaction and achieve sales and store targets
Observe and share competitor activity with your Retail Store Manager
Understand impact of your store performance on the wider CWC strategy
store, and then approach them with the required CWC Retail greeting script
Engage, advise and delight customers by showing them what is possible with your solutions
Store housekeeping and compliance
Work with your team members to make sure the store looks great and that display products are working properly
Work with your team to make sure the store is a safe environment
Always follow CWC Retail policies and processes
Consistently achieve administrative requirements for cash and inventory handling
Help the Retail Store Manager
Make recommendations to improve processes that will improve the customer experience
Make recommendations to help build a unified team
Be an advocate of CWC
Perform all other job-related duties as requested by the Store Manager
Attend all trainings where directed by the Store Manager, and participate fully in all individual performance reviews and discussions
Participate in a monthly outdoor sales or extended work activities to increase brand and product awareness and sales targets, where required
Who We Are
We are the leading telecommunications company, connecting more than 40 markets in Latin America and the Caribbean with our video, broadband internet, telephony, and mobile services under the consumer brands Flow, Liberty, Más Móvil, BTC, and Cabletica. We started small, and now we’re growing. We’re excited about the future as we strive to unlock opportunities in the region
Why join us
Technology excites us enables us and drives us. We´re proud of the services we provide, the markets that we serve, and our people coming together to enhance our customers´ lives with technology so that they can connect, work, live and play without missing beat. Throughout Liberty Latin America, our passion and pride are brought to life through our shared vision to bring innovation that will create moments that matter to our customers, delivering growth in our markets with one vision, one culture, and one team.
Liberty Latin America provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state, and/or local laws.
How you will add value?
Sales Advisor
Use CWC Retail sales cycle to thoroughly explore customer’s needs and help them buy
Be actively engaging on the shop floor to interact with customers who are seeking help to buy
Walk the store with customers and demonstrate how devices work in an effort to encourage customers to buy
Meet and engage customers on the shop floor and away from the desk
Use questioning techniques aligned to the sales cycle to close sales
Upsell at every opportunity to achieve and exceed revenue targets
Attend and participate in all Sales related training
Use prescribed sales scripts when required
Ensure sales inventory are stored safely.
Process all sales transaction efficiently to ensure inventory balances are accurate.
Report end of shift inventory balances using prescribed tools and processes
Service Advisor
Demonstrate warmth, care and willingness to assist
Meet and greet all customers with a genuine smile or physical acknowledgment even if you are talking to another customer
Help customers with quick questions and finding their way around the store, without prolonging the conversations.
Be actively engaging on the shop floor to assist customers looking for help with their bills or other services
Spend recommended time explaining to customers how services work
Assist customers who are experiencing faults with their products and services
Assist customers with bill queries, account set up and other service activations
Educate and assist customers who are transitioning from one device brand or Operating System to another
Proactively seek out customers who need assistance to attentively respond to their concern
Be patient to resolve customers queries and questions
Use approved script and protocol to handle difficult or challenging situations
Make recommendations that will address the customer’s concern and mitigate future service interruptions
Explain and educate customers on policies e.g. return policies, Service Level Agreements, Terms & Conditions
Assess customers’ faulty devices to determine repair process
Cashier
Accurately process all customer transactions effectively, in a quick yet engaging manner.
Use the customer’s name and thank the customer for their business when saying goodbye, inviting them to return at any time.
Use cash tills effectively to ensure accuracy.
Ensure minimum margin of error when handling cash transactions
Report end of shift cash balances using prescribed tools and processes.