Georgia State Job Bank Employer MAJOR INCIDENT MANAGER GAAtlanta in United States
rrently looking for a Major Incident Manager with 5-8yrs of experience to join our team in Atlanta GA or North Hills NY.The Major Incident Manager is responsible for industry best practices and tools for their service management domain. The Technology Service Manager plays a role in process management, setting service strategy, designing services, transitioning services to production, operating services and continually improving services. Your Role:Quickly assessing the severity of service impacts in regards to enterprise business impact.Ensure all appropriate groups are working on restoring service in a timely manner.Notify, escalate and communicate to senior management and impacted stakeholders the existence of service impacts, as necessary.Rotating on-call requirement to maintain 24x7x365 coverage.Timely and accurate completion of problem & outage records; including timeline of events and other required data fields. Draft and maintain policy, standards and procedures for the service desk and incident management.About Cox AutomotiveCox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotraderr, Clutch Technologies, Dealer.comr, Dealertrackr, Kelley Blue Bookr, Manheimr, NextGear Capitalr, VinSolutionsr, vAutor and Xtimer, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.comCox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.Employer's Job# 1910536Please visit job URL for more information about this opening and to view EOE statement.