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Internal Revenue Service IRS Pathway Recent Graduate Program (Education Services Consultant) in United States

IRS Pathway Recent Graduate Program (Education Services Consultant)

Department of the Treasury

Internal Revenue Service

Overview
  • ##### Open & closing dates

08/21/2019 to 12/02/2019

  • ##### Service

Competitive

  • ##### Pay scale & grade

GS 07 - 09

  • ##### Salary

$42,053 to $76,921 per year

  • ##### Appointment type

Recent Graduates

  • ##### Work schedule

Full-Time

Locations

1 vacancy in the following locations:

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Fresno, CA

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Jacksonville, FL

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Plantation, FL

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Chamblee, GA

  • Show more locations (25) -

Indianapolis, IN

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Covington, KY

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New Orleans, LA

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Boston, MA

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Lowell, MA

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Baltimore, MD

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Kansas City, MO

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Jackson, MS

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Fargo, ND

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Springfield, NJ

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Buffalo, NY

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Holtsville, NY

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New York, NY

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Cincinnati, OH

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Cleveland, OH

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Philadelphia, PA

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Guaynabo, PR

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Memphis, TN

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Nashville, TN

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Austin, TX

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Dallas, TX

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Ogden, UT

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Seattle, WA

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Milwaukee, WI

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Parkersburg, WV

Relocation expenses reimbursed

No

Telework eligible

Yes as determined by agency policy

- Duties
Summary

The IRS Internal Recent Graduates Program affords a developmental opportunity to IRS employees, who have graduated within the previous 2 years from a qualifying educational institution or program.**

*More information about the Recent Graduates Program can be found here: *Students & Recent Graduates.

See Other Information for Locations**

Learn more about this agency

Responsibilities

If selected into Recent Graduates Program , you will be placed in a position as an Education Services Consultant, GS-1702-7/9/11/12 in the Taxpayer Advocate Services Division.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION? The Taxpayer Advocate Service is an independent organization within the IRS. The TAS mission is to assist taxpayers in resolving their problems with the IRS (Case Advocacy), and to identify and propose administrative and legislative solutions to mitigate those problems (Systemic Advocacy).

WHAT DOES AN EDUCATION SPECIALIST DO? As an Education Services Consultant you will provide training needs assessment, analysis, design, development and be responsible for the evaluation of instructional materials. In addition, you will identify, analyze, and coordinate data to be included in a user-friendly web site that meets customer needs.

The following are the duties of a Education Services Consultant GS-12. You will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.

  • Develops guidelines, instructional methods, course materials, training aids, and new or improved applications in the fields of educational technology and e-learning. Promotes innovative methods/technologies/approaches in areas where traditional methods have been ineffective or not applicable. Stays current with state-of-the-art developments and trends in the area of e-learning course development and presentation.

  • Identifies system complaints and problems in relation to web design and coordinates with Information Systems for resolution.

  • Analyzes, provides technical direction, and evaluates computer-based training and on-line help of performance-support systems, including development of prototype and other performance support tools.

**

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?** If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Not required

Supervisory status

No

Promotion Potential

12

  • #### Job family (Series)

1702 Education And Training Technician

- Requirements
Conditions of Employment
  • Refer to Other Information.
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or National
  • IRS Employees with Career or Career Conditional Appointments

In order to successfully complete the Recent Graduates Program, you must complete 1 year in the position, a minimum of at least 40 hours of interactive training, and demonstration of successful job performance. If for any reason you do not successfully complete the program you will be returned to the previous grade of the same or similar position you previously held within IRS prior to being selected for the Recent Graduates Program. * *US Citizens/Nationals who are Recent Grads.

Qualifications

In the Recent Graduates Program you may qualify based solely on education, or a combination of experience and education. You must meet the following requirements by the closing date of this announcement:

* BASIC REQUIREMENTS:*

GS- 7 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-5 grade level in the Federal service. Specialized experience for this position includes: knowledge of instructional methods and communication techniques to present and deliver training; Knowledge of various data formatting and presentation techniques; Knowledge of techniques in converting regulatory and procedural language into readily understandable terms; Knowledge of basic training systems and computer-assisted training applications and basic knowledge of web site development sufficient to discuss and resolve issues with experts. OR At least one (1) full academic year of graduate education in any field of study that demonstrated the knowledge, skills and abilities necessary to do the work. OR Superior Academic Achievement may be met by having a Bachelors degree, with one of the following: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

GS- 9 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-7 grade level in the Federal service. Specialized experience for this position includes: Knowledge of education and training techniques and methodology for development of courseware, and communication techniques to present and deliver instruction and training; Knowledge of various data formatting and presentation techniques to support the preparation and presentation of concise, clear instructional screens and help topic screens; Knowledge of techniques and skill for converting regulatory and procedural language into readily understandable terms; Practical knowledge of training systems and computer-assisted training applications OR Master's or equivalent graduate degree in a related field of study that demonstrated the knowledge, skills and abilities necessary to do the work. OR Two (2) full academic years of progressively higher level graduate education in a related field of study that demonstrated the knowledge, skills and abilities necessary to do the work. OR LL.B. or J.D., if related. OR You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

* For Grades 7 and 9:* You may qualify with a combination of qualifying education and experience. Options for qualifying based on a combination will be identified in the online questions.

In addition to the above you must have, within the previous 2 years, completed all educational requirements for a qualifying associates, bachelors, masters, professional, doctorate, vocational or technical degree or certificate from a qualifying institution; or intended graduation is no more than 9 months from date of application.

*Veterans (as defined in 5 U.S.C. 2108) who, due to a military service obligation, were precluded from applying to a Recent Graduates Program during any portion of the 2 year eligibility period may have their eligibility period extended so that they receive the full 2 years of eligibility. The remaining 2-year eligibility period will begin upon his or her release or discharge from active duty. The veteran's eligibility period may not extend beyond 6 years from the date of completion of all requirements of an academic course of study.

- The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable: * *You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Education
Additional information

The IRS Internal Recent Graduates Program affords a one-year development opportunity to IRS employees who meet Program Eligibility and requirements. If selected, you will be placed in a position as a Education Services Consultant, GS-1702 (this position has a Career Ladder to Grade 12) in the Taxpayer Advocate Service Division. The Recent Graduates Program requires successful completion of one-year in the position; a minimum of at least 40 hours or interactive training; mentorship; and demonstration of successful job performance. If for any reason you do not successfully complete the program, you will be returned to the previous grade of the same or similar position you previously held within IRS prior to being selected for the Recent Graduates Program. Placement is neither guaranteed nor implied.

There are 22 Recent Graduate Program position located in TAS at the following locations: 130 S. Elmwood Avenue, Buffalo (Cheektowaga), NY; 290 Broadway- Foley Square, New York, NY; 15 New Sudbury Street, Boston, MA; 31 Hopkins Plaza, Baltimore, MD; 2970 Market Street, Philadelphia, PA; 955 S. Springfield Avenue, Springfield, NJ; 7850 S. W. 6th Court, Plantation (Ft. Lauderdale), FL; 400 W. Bay Street, Jacksonville, FL; City View Plaza II, Guaynabo, PR; 550 Main Street, Cincinnati, OH; 1240 E. 9th Street, Cleveland, OH; 575 N. Pennsylvania Street, Indianapolis, IN; 801 Broadway, Nashville, TN; 700 Market Street, Parkersburg, WV; 300 Madison Avenue, Covington, KY; 5333 Getwell Road, Memphis, TN 38118; 100 W. Capitol, Jackson, MS; 1555 Poydras Street, New Orleans, LA; 3651 S. IH-35, Austin, TX; 657 2nd Avenue N, Fargo, ND; 333 W. Pershing Road, Kansas City, MO; 211 West Wisconsin Avenue, Milwaukee, WI; 915 Second Avenue, Seattle, WA and 1111 Constitution Avenue NW, Washington, DC

POSITION DESCRIPTIONS GS-07, 96695; GS-09, 96696 A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

CONDITIONS OF EMPLOYMENT:

  • All selectees must sign a Participant Agreement.
  • An official transcript will be required if you are selected.
  • Pay retention may be offered based on applicable laws and regulations.
  • We may select from this announcement or any other source to fill one or more vacancies.
  • This is a bargaining unit position.
  • Alternative work schedule, staggered work hours or telework may be available.
  • Tour of Duty: Monday - Friday, to be determined at the time selection
  • Subject to a 1-year trial period is required (unless already completed).
  • Must meet IRS telework eligibility requirements.
How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination. * Rating:* Your application will be ranked in accordance with the Service’s Merit Promotion Plan (i.e., National Agreement or Internal Revenue Manual). Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/. Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application. * Referral:* If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview. We will not reimburse costs related to the interview such as travel to and from the interview site.

To preview questions please click here.

Background checks and security clearance
Security clearance

Not Required

Drug test required

No

- Required Documents

*A complete application includes 1. A resume, 2. Vacancy question responses, 3. Provide proof of enrollment or education (see education documentation required) and 4. Submission of any required documents.* Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips**

EDUCATION DOCUMENTATION **You must submit dated documentation showing completion or intended completion (if graduation is no more than 9 months from the date of application) of all educational requirements (e.g. letter from the registrar, unofficial transcripts). An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

* IRS REASSIGNMENT PREFERENCE PROGRAM (RPP) *You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating. * PERFORMANCE APPRAISAL/AWARDS *Submit a copy of your most recent completed performance appraisal. * *If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

As a current employee, you know the great benefits we offer. Should you have any questions about benefits, please contact the Employee Resource Center (ERC) at 1-866-743-5748 option #1 for ERC.


Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

- How to Apply

The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date. Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at https://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact us *hcoirsforward@irs.gov* or any part of the application and hiring process.

  • To begin, either click the “Create a New Account” button and follow the prompts to register or if you previously registered, click the "Apply Online" button and follow the prompts.
  • You will be re-directed to Treasury’s CareerConnector system to complete your application process; answer the online questions, and submit all required documents. (To submit supporting documents, click one of the available options; Upload; Fax; or Reuse existing documents. To protect your privacy, we suggest you first remove your SSN). Also, go to “My Account” to view and update your information, as necessary.
  • To complete, you must click the “Submit Application” button located at the bottom of the “Application Review” page.
  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received.
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are experiencing system issues with your application, please contact the CareerConnector Help Desk at careerconnectorhelp@treasury.gov and/or the USAJOBS Help Desk*.*

Agency contact information
IRS Pathway Forward
Phone

866-743-5748 Option 1,3

Email

hcoirsforward@irs.gov

Address

INTERNAL REVENUE SERVICE 5015 S. IH-35 Austin, Texas 78744 United States

Learn more about this agency

Next steps

You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.”

Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker), you may not receive important communication that could affect your consideration for this position.

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/551339000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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