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Small Business Administration Field Operations Specialist in United States

Field Operations Specialist

#####

Small Business Administration

Office of Disaster Assistance (ODA)
Overview
  • ##### Open & closing dates

11/08/2019 to 11/22/2019

  • ##### Service

Competitive

  • ##### Pay scale & grade

GS 11 - 12

  • ##### Salary

$53,805 to $83,840 per year

The Salary Range above reflects the employee's base salary. Locality Pay will be added based on the duty station.

  • ##### Appointment type

Multiple Appointment Types - Cadre--See definition under Important Notes.

  • ##### Work schedule

Full-Time

Locations

-

Citrus Heights, CA Few vacancies

-

Atlanta, GA Few vacancies

Relocation expenses reimbursed

No

Telework eligible

Yes as determined by agency policy

- Duties
Summary

You will serve as a Field Operations Specialist for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Field Operations Center East - FOCE in Atlanta, Georgia or Field Operations Center West - FOCW in Sacramento, CA. This position provides assistance in disaster recovery operations and the field administration of the SBA Disaster Loan Program to disaster survivors.

Learn more about this agency

Responsibilities

As a Field Operations Specialist at the GS-0301-11/12, some of your typical work assignments may include:

  • Serve as the lead SBA official in the disaster area and is in charge of coordinating with federal, state and local officials and overseeing all SBA activities and staff for Presidential disaster declarations.
  • Represent SBA at Regional Interagency Steering Committee meetings and prepare and submit written reports.
  • Oversee and direct the interviewing of disaster survivors, assisting with application completion, and screening disaster loan applications (paper and electronic), and loan closings.
  • Coordinate with FEMA and the state and local disaster staff in planning and establishing Disaster Recovery Centers, and act to see that SBA's needs are met at those centers.
  • Plan, develop, deliver and evaluate a variety of training presentations utilizing Microsoft Office Suite.

IMPORTANT NOTES: - This is a Cadre position, which is a competitive service status position with a full-time seasonal work schedule. - Mandatory Overtime: In order to respond quickly and efficiently to disaster survivors, substantial compensated overtime hours may be required while on assignment (up to seven days a week and 10 to 12 hours a day). - If required to travel to a disaster site, you may encounter hazardous working and/or living conditions, for example, no water or electricity and/or minimal lodging facilities. - A valid driver's license may be required. - Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date. - FOCW is located in Citrus Heights, CA, near Sacramento. The office is centered in the growing and thriving metro region with easy access to shopping, restaurants and entertainment. - FOCE is located in the heart of downtown Atlanta, GA. It is conveniently located near the MARTA train station and near attractions and well-known restaurants. - This position is also being announced under Merit Promotion Procedures, announcement # MP-20-007-FOCW-10632076. In order to receive consideration as a status candidate, you must apply to the Merit Promotion announcement.

Travel Required

76% or greater - During times of substantial disaster activity, you will be required to work overtime and/or travel with little or no advance notice.

Supervisory status

No

Promotion Potential

12

  • #### Job family (Series)

0301 Miscellaneous Administration And Program

- Requirements
Conditions of Employment
  • U.S. citizenship is required.
  • You must be able to obtain and maintain a Government travel credit card.
  • Favorable background investigation and credit check are required.
  • Credit Score must be at least 500.
  • You may be required to complete a one-year probationary period.
Qualifications

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. You must meet all qualification requirements by the closing date of this announcement. You may qualify based on experience, education or a combination of both.

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

*Implementing the policies, guidelines, and/or procedures for an organization's disaster or emergency program and communicating the program to businesses and individuals; and *Leading or overseeing projects or a team of employees; and *Assisting with training/developing lower level employees.

ADDITIONAL REQUIREMENT: In addition to the specialized experience stated above for the GS-11 level, applicants must indicate proficiency in utilizing the internet to conduct research and utilizing computer software programs, such as Microsoft Word, Excel, Outlook, PowerPoint, and Oracle databases to prepare correspondence, reports and/or other documents.

GS-12: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-11 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:

*Implementing the policies, guidelines, and/or procedures for an organization's disaster or emergency program and communicating the program to government officials; and *Leading or overseeing projects or a team of employees; and *Training/developing lower level employees; and *Assessing the needs of a disaster or emergency program to identify and adapt the appropriate mix of resources and skills required to meet those needs.

ADDITIONAL REQUIREMENT: In addition to the specialized experience stated above for the GS-12 level, applicants must indicate proficiency in utilizing the internet to conduct research and utilizing computer software programs, such as Microsoft Word, Excel, Outlook, PowerPoint, and Oracle databases to prepare correspondence, reports and/or other documents.

OR

Education

**If qualifying based on education, you must submit transcripts by the closing date of this announcement or you will not be found eligible.

GS-11: Ph.D. or equivalent doctoral degree in a related field or 3 full years of related progressively higher level graduate education leading to a Ph.D. or equivalent.**

**OR

A combination of experience and education as indicated above.

GS-12: There is no educational substitution at this grade level.

Qualification Standards:** https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards

Additional information

If selected for this position, you will be eligible for benefits. The above link is provided for your reference to explore the major benefits offered to most Federal employees.

By applying for this position with SBA's Office of Disaster Assistance, you can enjoy challenging but satisfying work and join a highly motivated and diverse team that helps families and businesses rebuild their lives after a disaster.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

The Small Business Administration is committed to building a high-performing, 21st century workforce that possesses the following core attributes: cultural astuteness, technological proficiency, articulate, strong writing capabilities, superior conflict resolution skills, and exceptional presentation skills. Candidates should be prepared as they may be further evaluated on these attributes throughout the application and selection process.

For this vacancy, the Office of Disaster Personnel will use a Category Rating system to refer qualified applicants for consideration. This is a three-step process. First, your resume or other application is evaluated to determine if you meet the Qualifications, including the Specialized Experience described above, for the grade level(s) that you are applying for. Secondly, if you meet the minimum qualifications requirements, your responses to the questionnaire, including narrative responses, if applicable, will be compared to your resume or other application. If your resume does not support the answers you gave on the questionnaire, you may be rated "Ineligible," or you may be placed in a lower category. Third, your name will be placed in one of the three following categories:

  • Best-Qualified - highly proficient with an overall comprehensive level of knowledge, skills and abilities related to this position.
  • Well-Qualified - competent in the position with an overall accomplished level of knowledge, skills and abilities related to this position.
  • Qualified - an overall basic level of knowledge, skills and abilities related to this position.

Application of Veterans' Preference: The Category Rating process protects the rights of veterans by placing them ahead of non-veterans within each quality category. All the veterans must be selected before any non-veterans within each category.

For this position, disabled veterans who meet minimum qualifications for this position and have a compensable service-connected disability of at least 10% (CPS & CP) are placed at the top of the Best-Qualified category regardless of which category they would otherwise be assigned to.

Preference eligibles who do not have a service-connected disability of 10% or more (XP or TP) are placed at the top of their quality category.

Your qualifications will be evaluated on the following competencies: Computer Skills, Financial Analysis, Leadership, Oral Communication, and Planning and Evaluating

Background checks and security clearance
Security clearance

Other

Drug test required

No

Position sensitivity and risk

Non-sensitive (NS)/Low Risk

Trust determination process

Suitability/Fitness

- Required Documents

Required Documents To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume showing hours worked per week, dates of employment, and duties performed. 2. Completed Questionnaire

  • Preview at: https://apply.usastaffing.gov/ViewQuestionnaire/10632075
  1. Other supporting documents, such as:
  2. College Transcript(s), if qualifying based on education.
  3. Unofficial transcripts may be submitted during the application process; however, official transcripts will be required if selected.
  4. Veterans' Preference documentation, if applicable (e.g. DD-214 Member Copy 4 or other Member Copy showing type of discharge/character of service, SF-15 Form and related documentation, VA letter, etc.)
  5. Career Transition Assistance Program/Interagency Career Transition Assistance Program documentation, if applicable (e.g. Certification of Expected Separation, Reduction-In-Force Separation Notice, or Notice of Proposed Removal; SF-50 that documents the RIF separation action; and most recent performance appraisal.)

DO NOT SEND YOUR RESUME OR ANY APPLICATION DOCUMENTS TO THE AGENCY CONTACT.

**Your latest resume submitted for this position will be used for qualification determinations and supersedes previous submissions.

ELIGIBILITY INFORMATION: 1. Interagency Career Transition Assistance Plan (ICTAP) or Career Transition Assistance Plan (CTAP):If you are claiming CTAP/ICTAP eligibility, provide a copy of your most recent annual performance appraisal (which must show at least a "fully successful" rating or equivalent), and proof of eligibility, i.e., a RIF separation notice or Certification of Expected Separation, and SF-50 noting current position, grade level, and duty location.In addition to meeting all qualification requirements and selective placement factors (if applicable), CTAP/ICTAP eligibles must meet the Well-Qualified criteria with a score of 85 or above based on the competencies listed above for the position in order to be given priority consideration. Information about CTAP and ICTAP eligibility is also on OPM's Career Transition Resources website at: CTAP/ICTAP. http://www.opm.gov/rif/employee_guides/career_transition.asp. **2. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. 3. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

- Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

- How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 11/22/2019 to receive consideration.

  • To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
  • You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
  • You will receive an email notification when your application has been received for the announcement.
  • To verify the status of your application, log into your USAJOBS account, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application.

Your uploaded documents may take several hours to clear the virus scan process.

Agency contact information
Sandra Lewis
Phone

(404) 331-0333

Email

sandra.lewis@sba.gov

Address

Field Operations Center East - FOCE 101 Marietta Street NW, Suite 700 Atlanta, GA 30303 US

Learn more about this agency

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.

- Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants
Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/551361700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

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