Job Information
BioFire Diagnostics, LLC. Field Application Specialist 1 - New York or New England in United States
New York or New England based Field Application Specialist 1 - Food Safety and Quality Division
Provide field scientific support & services, including sales support, training, qualification, field actions deployment at all stages of bMx solutions life cycle management, guarantee added value, and ensure lab method implementation.
Main Accountabilities:
Coordinate and provide consulting, technical training and on-going support on bioMérieux solutions
Answer internal & external customer inquiries and ensure compliance with regulatory through timely and accurate documentation in CRM system
Provide consistent follow up to ensure customer satisfaction and meet KPI
Develop & retain business, strengthen customer relationship
Make laboratory recommendations around the equipment and solutions in order to optimize the workflow
Ability to perform routine training
Ability to travel overnight average 60% within primarily Northeast US but also nationwide
Job Qualifications:
Bachelor/ Master’s degree in biology/microbiology/molecular
1-3 years’ experience in biology or industrial microbiology
Skills:
Customer and solution oriented
Training and coaching capabilities
Organized, rigorous and autonomous
Good communication and ability to work in a multi-disciplinary team