AMVETS Jobs

The Customer Support Resolution Specialist (Operations) - Provides support to customers and agents with escalated issues.

In this role, the Customer Support Resolution Specialist (Operations) will work with customers and agents to identify their concerns, determine the best course of action, and resolve any outstanding issues in a timely fashion. They should work to de-escalate, coach, or provide expertise in order to drive customer loyalty.

As a member of our Customer Support team, they must display a positive attitude and a passion for helping our internal and external customers.

Pay: $20.00/Hour

Job Responsibilities

• Performs with a high degree of accuracy maintaining written work within expectations

• Strong communication, both written and verbal

• Exceptional active listening skills

• Exceptional interpersonal and rapport building skills

• A patient and empathetic attitude

• Strong time management and organizational skills

• Adaptability and flexibility

• Comfortable working in fast-paced environments

• Expert troubleshooting skills

• Computer literacy

• Phone skills, including familiarity with complex or multi-line phone systems

• Ability to coach and develop advocates while interacting with them during inquires

• Partners effectively within department and cross functionally as needed to achieve team, department and company goals.

• Builds strong relationships with external partners including but not limited to vendors, media, and agencies.

• Provides support for the Department Leadership

• Contribute to Company Culture

Qualifications

• Expertise: Minimum of 3 years in Customer Support discipline

• Driven: Self-motivated with ability to prioritize, meet deadlines, and manage changing priorities

• Customer-centric: Maintain a strong focus on delivering a world-class & fun experience for our customers

• Multi-tasker: Excellent organizational skills including the ability to successfully juggle multiple priorities

• Bookworm: Minimum High School Diploma or equivalent

• Detail-oriented: Sweats the small stuff when it comes to everything from commas to pixels, but doesn’t let the weeds get in the way of building against a big vision

Achievement-focused: Roll up your sleeves and get stuff done (everyone has a bias for action and wears multiple hats at Bob’s!)

Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:

$20.00/hour

It is policy of Bob’s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Bob's Discount Furniture is an everyday value-priced furniture and bedding retailer expanding rapidly across the nation in the Northeast, Mid-Atlantic, Midwest and West Coast regions. No matter what you spend – whether $20 or $20,000, one standard applies to everyone. The company was founded in 1991 on the principle of providing unsurpassed values in the middle price range. Honesty and integrity are the hallmarks of the "Bob's Way" of doing business - a philosophy that applies to customer, co-worker, vendor and community relations. Bob’s truly values the contributions of every associate; therefore, along with opportunities for career growth we offer training, competitive compensation, outstanding benefits and a professional, fun, fast paced work environment. Our continued success has created exciting opportunities for our associates to enjoy truly rewarding careers. Our mission is to make quality and appealing furniture attainable for everyone and to bring integrity, transparency, and a little FUN to the furniture business. At Bob’s Discount Furniture, we have fun, we love what we do, and it shows in our expansive growth!