AMVETS Jobs

For Hospitality, By Hospitality.

Tripleseat is the leading web-based event management and sales platform designed for restaurants, hotels, and unique venues. Our mission is to simplify and streamline the event planning process, allowing our clients to focus on delivering exceptional customer experiences. We pride ourselves on fostering a collaborative, innovative work environment that encourages growth and development.

If you are enthusiastic about hospitality and want to be a part of an innovative and cutting-edge solution, it’s time to join us in our mission to revolutionize the industry here at Tripleseat!

As a Customer Onboarding Specialist at Tripleseat, you will be an essential part of a team dedicated to ensuring the seamless onboarding, training, and long-term success of our newest customers. You will be responsible for guiding customers through the initial stages of their journey with Tripleseat, delivering high-quality training, and customizing the product to meet their specific needs. This role offers a unique opportunity to work with a diverse group of customers, applying your industry knowledge and relationship-building skills to drive customer satisfaction and product adoption.

Location: This position is open to remote candidates who are eligible to work in the United States. If the ideal candidate is based near our Concord, MA office, a hybrid work schedule will be offered.

Travel Expectations: If the ideal candidate is located outside the Concord, MA area, they will be required to complete initial onboarding at our Concord, MA office, followed by quarterly in-office visits and travel for company events.

Core Responsibilities:

• Own Customer Relationships: Manage the customer relationship during the onboarding phase with a high degree of autonomy, fostering trust and ensuring a positive customer experience.

• Deliver High-Quality Training: Conduct detailed training sessions and product demonstrations that align with the customer's vision, highlighting Tripleseat as the best solution for their needs.

• Drive Customer Adoption: Set and manage expectations during the early stages of the customer journey to ensure successful adoption of the Tripleseat platform.

• Manage Multiple Projects: Oversee a pipeline of onboarding projects, ensuring that all deadlines and milestones are met while managing competing priorities.

• Tailor Solutions to Customer Needs: Listen to and empathize with customers to ensure that the Tripleseat system is configured to meet their specific requirements.

• Ensure Completion of Onboarding Criteria: Guarantee that all onboarding criteria are fulfilled before transitioning customers to the next phase of their journey with Tripleseat.

• Support Educational Initiatives: Contribute to Tripleseat University and participate in on-the-road events to enhance customer learning and engagement.

• Other related duties as assigned.

Knowledge, Skills, and Abilities Required:

• 3-5 years of experience in the hospitality industry, particularly within Private Events, Sales, and Catering Departments.

• Demonstrated ability to manage, prioritize, and drive multiple projects to successful completion in a timely manner.

• Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.

• Proven ability to analyze customer needs, identify issues, and implement solutions that align with customer goals.

• A natural talent for building and nurturing relationships with customers, with a focus on empathy and understanding.

• Ability to work both independently and collaboratively with other members of the onboarding team.

• Ability to organize and manage multiple workflows simultaneously while maintaining attention to detail.

• Strong sense of empathy and the ability to connect with customers on a personal level, with a positive and humorous approach.

Preferred Experience:

• Extensive knowledge and expertise in using the Tripleseat platform.

• Experience specifically within Private Events, Sales, and Catering Departments is highly preferred.

Tripleseat truly values its employees and places a high emphasis on their well-being and happiness. We understand that our people are the driving force behind its success and strive to create a positive and supportive work environment. We love what we do and who we get to do it with! Here are some of the awesome benefits that Tripleseat offers to its employees:

• Competitive Medical, Dental, and Vision Insurance: Tripleseat provides its employees with comprehensive medical, dental, and vision insurance coverage, ensuring that their health and well-being are taken care of.

• Company Paid Life Insurance, Short- and Long-Term Disability Plans: Tripleseat takes care of its employees by providing them with life insurance coverage, as well as short and long-term disability plans to protect them in case of unforeseen circumstances.

• 401(k) with Company Match: Tripleseat offers a 401(k) retirement plan to its employees, and also provides a company match, helping employees save for their future and plan for retirement.

• Parental Leave: Tripleseat understands the importance of work-life balance and offers parental leave to employees who become parents through birth, adoption, or foster care, allowing them to bond with their new family members without worrying about their job security.

• Flexible Paid Time Off: Tripleseat believes in the importance of work-life harmony and offers flexible paid time off to its employees, giving them the flexibility to take time off when needed and maintain a healthy work-life balance.

• Pet Insurance: Tripleseat recognizes the importance of pets in employees' lives and offers pet insurance to help them take care of their furry friends and ensure their well-being.

At Tripleseat, we place a high value on our employees' well-being and happiness, recognizing that they are the driving force behind our success. We are committed to fostering a positive and supportive work environment. We take pride in our work and the collaborative spirit of our team We are proud to be an equal-opportunity employer, not discriminating based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. We are dedicated to fostering a culture of inclusion, diversity, and equity. Tripleseat empowers all team members to realize their full potential. Everyone Valued – Everyone Included.