Job Information
Gwinnett County Communications Officer I - Police Department in United States
Communications Officer I - Police Department
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Communications Officer I - Police Department
Salary
See Position Description
Location
Gwinnett County, GA
Job Type
Full-Time Merit
Job Number
25-03115
Department
Police Department
Opening Date
04/21/2025
Closing Date
5/12/2025 11:59 PM Eastern
FLSA
Non-Exempt
Description
Benefits
Questions
Class Summary
Job Description
The Communications Division is responsible for answering both emergency and non-emergency calls for service. The Communications Officer also dispatches Police, Fire, and Emergency Medical Units. It is a highly stressful, demanding, fast paced job involving life and death situations. Due to the nature of the job, the center is in operation 24 hours a day, 365 days a year.
Communications Officers provide a vital service to the community by contributing to the safety and welfare of their fellow residents. They are the first point of contact in most emergency situations and can drastically affect the outcome of a potentially otherwise dire event. Communications officers are a lifeline to first responders and the community.
The grade for this position is B22(2).
Salary:
$48,460 with possible incentives up to:
$49,914 (includes 3% pay incentive for an associates degree)
$51,368 (includes 6% pay incentive for a bachelor's degree)
$4,800 hiring incentive for new hires
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications
High School Diploma, or G.E.D.;
Must be an U.S. Citizen for P.O.S.T. Communications Officer Certification;
Two years’ experience in a fast-paced business customer service or telecommunications environment.
Must be able to work rotating shifts, nights, holidays and weekends.
A professional and calm demeanor, as this is a highly stressful, demanding, fast-paced job involving life and death situations.
A job simulation skills test will be administered to determine eligibility; and
Successful completion of both phases of the hiring process
For information related to position specific Essential Duties, Knowledge and Skills and Physical requirements, click here. (C:\Users\jmtailhardat\OneDrive - Gwinnett County Government\Migrated User Folder Data\Documents\Jayne Work Files\A. 2025 JAYNES FOLDERS\POSTINGS\CLASS SPECS)
For more information about the police hiring process and standards click here. (https://www.gwinnettcounty.com/portal/gwinnett/Departments/Police/PoliceEmployment/911OfficerEmployment)
NOTE: The class specifications listed on this site are not the official class specifications for Gwinnett County and are subject to change.
Additional Information
About Gwinnett County
Welcome to Gwinnett County Government
Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more
Careers with impact
Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities. We are committed to hiring those who share our dedication to making life better for our residents and business owners. The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.
Exceptional benefits
Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more. The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.
World-class community
More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.
Gwinnett County is an award-winning employer!
Atlanta’s Healthiest Employer by Atlanta Business Chronicle
Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:
Hiring Process (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/employmentandtesting/hiringprocess)
FAQs
Gwinnett County is committed to creating a diverse workforce. As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.
Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at 770.822.7915 or HREmployeeRelations@GwinnettCounty.com. This email is only for accommodation requests; for questions related to job postings, use jobs@gwinnettcounty.com.
Our Benefits program is designed to support every aspect of our employees’ lives, from physical and emotional to social and financial.
Along with their salary, employees receive a variety of comprehensive benefits as part of their total compensation.
On average, our employees’ benefits are worth 48 percent of their base salary!
In other words, employees would spend nearly half of their pay to purchase these benefits on their own. For employees’ medical premium alone, the County contributes an average of 91 percent of the cost!
Health
Medical plans for active and retired employees
Dental and vision plans
Prescription drug plan
Wellness
Onsite Employee Wellness Center
24/7 Employee Assistance Program (EAP)
Immunizations
Wellness education and incentive programs
Annual wellness fair
Family and Career
Training and professional development opportunities
Family planning benefits
Four weeks of paid parental leave
Time
Annual/Sick Leave
12 paid holidays per calendar year
1 paid floating holiday per calendar year
Money
Flexible spending accounts for medical and dependent care
Health Reimbursement Arrangement (HRA) available
Health Savings Account (HSA) available
Retirement and Savings Plans
401(a) Defined Contribution
457 (b) Deferred Compensation
Longevity pay
Tuition reimbursement
Financial education programs
Protection
Basic, optional, and dependent life insurance
Short-term and long-term disability
Critical illness and accident insurance
Hospital indemnity insurance
Identity theft protection
To learn more about the Benefits offered at Gwinnett County, click here (https://www.gwinnettcounty.com/web/gwinnett/departments/hr/benefitsinformation) .
01
How many years of experience do you have working in a fast paced work environment? (Preferably in a customer service or telecommunications environment)?
none
less than 1 year
1 year to less than 2 years
2 years to less than 3 years
3 years or more
02
Describe your experience working in a fast paced environment (work volume, deadlines, priorities, multitasking, etc.) If none, type N/A.
03
Do you have any commitments that would not allow you to work on various shifts, weekends, holidays, or other periods?
Yes
No
04
If yes to the question above, please provide details. If no, please type 'N/A' as your response.
05
Over a period of time the duties and responsibilities of a position will tend to change. This may arise from technological changes, or changes in department policies and procedures. Are you willing to accept changes in the duties and responsibilities for the position which have applied?
Yes
No
06
If you learned of this opening through a Gwinnett County Police Department employee referral, please list the REFERRING EMPLOYEE'S NAME & TITLE. If you were not, please type 'NA' in your response.
Yes
No
07
Any falsification or omission will be grounds for disqualification. All information will be reviewed on a case by case basis. Have you been completely honest with us when completing your application for employment and this questionnaire?
Yes
No
Required Question
Employer
Gwinnett County
Address
75 Langley Drive Lawrenceville, Georgia, 30046
Phone
770.822.7915 770.822.7923
Website
http://www.gwinnettcountyjobs.com