Job Information
Raytheon Technologies Business Customer Liaison in United States
Raytheon Technologies has an opening for a Sr. Principal Business Relations Liaison I.
Manage IT demand and service delivery for (Aerospace/Defense/Enterprise Services) customers with the goal of generating business value.
Key Duties and Responsibilities:
Strategic Alignment
Coordinate project and business as usual transactional requests from partner organizations, ensuring that delivery throughout the lifecycle of any given activity meets or exceeds agreed parameters and expectations
Partner with the BRM lead to ensure proposed solutions meet established business solution needs and acceptance criteria and align with overall strategy
Form strategic relationships and partnerships with our stakeholders supporting key projects and initiatives
Stakeholder Engagement
Address Infrastructure performance and delivery to customer, by managing service levels and reporting relevant metrics
Understand stakeholders Infrastructure needs and manage service delivery
Represent stakeholders in internal project status reviews
Ensure our customers are aware of major projects, changes in process and procedure and new services
Drive value for our customers through recommendations of services and improvements
Provide support for initiatives, including high-level requirements gathering, liaising, and addressing service requests
Help to resolve escalations of service delivery
Communication & Collaboration
Liaise with other BRM, Integration, and PMO teams, on strategic and tactical plans including book of work (projects portfolio) alignment and prioritization, demand management, stakeholder-facing metrics/SLAs
Partner with other GIS BRM teams to establish, document and continually improve internal processes
Collaborate on capability roadmaps, identify opportunities for business improvement through new infrastructure capabilities
Create materials with consistent messaging of project and operational status to stakeholders
Tools, Technical Capabilities & Business Acumen
Develop deep knowledge of (Aerospace/Defense/Enterprise Services) products, services and operations, building horizontal and vertical relationships
Maintain technical knowledge including emerging technologies and business
Maintain CRM information (in database when available)
Required Skills:
Minimum 10+ years of overall IT experience
Experience in client-facing role supporting IT
Proven experience managing requirements using Agile Methodology and creating requirements documents and business cases
Desired Skills:
Proven experience in managing and executing large-scale cross-functional IT initiatives
Proven experience setting expectations with business partners and building effective relationships with influential stakeholders
BRMP certification preferred
Required Education:
Bachelor’s Degree in Computer Science, Engineering, Math, Business or related discipline
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.175751
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.