Job Information
Renesas Associate Customer Service Rep in United States
Associate Customer Service Rep
Job Description
Business partner to Global Account Manager (GAM) driving the supply/demand relationship, logistics programs.
Close collaboration supporting the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
Global understanding of customer demands, processes, and supply chain needs. Proactively engaging with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
Responsible for finding solutions related to delivery escalations from Global accounts and liaises with internal departments (Sales, Planning and Logistics etc.).
Worldwide allocation handling for specific products and main interface with customer headquarters.
Representing Renesas at customer meetings, preparing and presenting regular data on supply / demand health and for potential executive level escalations/ meetings
Qualifications
Degree in business, marketing, finance or similar field.
New College Graduate or maximum of 2 years’ experience in customer service, sales support, or similar role.
Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
Strong analytic and quantitative skills, ability to determine trends and propose solutions.
Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
Must be able to work independently and with strong problem-solving skills.
Strong MS Excel skills along with other MS Office products.
Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.
Company Description
Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world-leading MCUs, SoCs, analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world’s leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what’s next in electronics and the world.
Additional Information
Renesas Electronics Corporation empowers a safer, smarter and more sustainable future where technology helps make our lives easier. The leading global provider of microcontrollers, Renesas combines our expertise in embedded processing, analog, power and connectivity to deliver complete semiconductor solutions. These Winning Combinations accelerate time to market for automotive, industrial, infrastructure and IoT applications, enabling billions of connected, intelligent devices that enhance the way people work and live. Learn more at www.renesas.com .
Renesas’ mission, To Make Our Lives Easier, is underpinned by our company culture, TAGIE. TAGIE stands for Transparent, Agile, Global, Innovative and Entrepreneurial. Our goal is to embed this unique culture in everything we do to succeed as a company and create trust with our diverse colleagues, customers and stakeholders.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, disabilities, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement (https://www.renesas.com/kr/en/about/company/sustainability/diversity) .
Department Manufacturing
Location Taipei
Requisition ID
20007344_2024-05-09
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