Epredia Application Specialist in United States
Epredia, a global leader in providing solutions for cancer diagnostics, is dedicated to improving lives by enabling our customers to achieve diagnostic excellence. We’re growing quickly and constantly expanding our team. Find a rewarding career with a diverse group of individuals that share a passion to do work that matters and positively impacts patient lives.
Improving lives by enhancing cancer diagnostics. Epredia offers a complete line of cancer diagnostic instruments and consumables from specimen collection to diagnosis. Epredia`s collaborative team of employees are delivering critical answers and strive to provide Pathology labs a more efficient, safe and productive environment.
When you are part of the team at Epredia, you’ll do important work, and you’ll be valued and recognized for your performance. With talented managers and inspiring coworkers to support you, you’ll find the resources and opportunities to make significant contributions to the world.
How will you make an impact?
From fostering strong, meaningful relationships with our customers to creatively solving problems with innovative solutions to managing the sales strategy, you’ll partner with our customers to ensure they have the right solutions and applications to provide the best care to their patients each day. You’ll be responsible for more than just troubleshooting. You’ll drive positive experiences by focusing on our top priority: our customers. You’ll work with a variety of stakeholders in a dynamic organization to make a positive impact in the healthcare industry. In this customer facing role, Application Specialists are crucial to delivering on our mission of enabling our customers to enhance precision cancer diagnostics.
What will you do?
Interpret and understand customer user requirements, and how they relate to product functionality
Provide troubleshooting and resolution of customers’ technical issues, and provides help in understanding of the appropriate use of Anatomical Pathology products
Provide periodic reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.
Review available technical literature to maintain an awareness of current laboratory practices and procedures
Act as a Technical Specialist between Customers, Account executives and Product Management
Participates in validating new products, customer evaluations of existing products and application support.
Proactively schedule time for customer visits, install and train on equipment, and resolve application issues
Create a positive customer experience by coordinating internally to ensure customer needs are met
Utilize SalesForce.com to document activity, customer feedback/information, competitive intelligence and identify opportunities to grow the sales funnel
Monitor competitive activity and trends within the industry and territory
Support reference sites for newly launched and key products within customer base
Attend regional and international trade shows and meetings as applicable
Perform other duties as assigned
How will you get here?
HT/HTL or Med Tech certification and min. 3 years of laboratory experience is desired
Excellent interpersonal and presentation skills
Microsoft Office Suite proficient to include Microsoft Word, Excel and PowerPoint. Technical writing skills, ability to work with minimal supervision in a laboratory environment and in the field
Customer facing skills are necessary. Excellent oral and written communication skills, problem solving, listening, and organizational skills are strongly desired.
Position requires maintaining on-going professional certifications, technical acumen, and overall development of product knowledge as applicable. Position may include periodic involvement in product development projects or pre-market testing of new products.
The position requires an excellent communicator with above average demonstrated troubleshooting skills and diplomacy
Up to 75% travel is required and may be asked to travel within hours for urgent customer needs
Language requirement local + English
Passion to make every day meaningful by moving quickly, flexibly, and decisively
Must have valid driver’s license
- Bachelor’s degree required in a life science discipline
3-5 Years’ experience in Anatomical Pathology/Histology-Clinical or Research
Advanced Computer Skills
Evidence of strong influencing and communication skills
Ability to proactively plan and be adaptable to changing priorities
Experience in the clinical and/or histology laboratory space
Ability to problem solve under pressure
Demonstrated passion for adding value to our customers
Epredia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.
TO ALL RECRUITMENT AGENCIES
Epredia does not accept unsolicited third party resumes.
Epredia is an Equal Opportunity Employer.
Our Journey. Epredia is on a journey to create an inclusive environment where we celebrate multiple approaches and points of view. Our goal is to attract, develop and retain the best and brightest from all walks of life and backgrounds. Your candidacy will be reviewed regardless of race, religion, gender, sexual orientation, national origin, disability, age or veteran status.
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.