AMVETS Jobs

Preferred Education and Experience

• High school completion or equivalent

• Related work experience

Required Qualifications

• Good personality

• Service minded

• Strong communication skills

• Positive interpersonal skills.

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JOB SPECIFIC TASKS

• Taking lead for off property activities, onsite activities and city experience activities.

• Full knowledge of Bangkok’s attractions and shopping areas. What’s going on in Bangkok. Etc.

• Achieve Club Residence goal of overall guest satisfaction and activities department.

• Develop, design, manage, monitor, and promote activities.

• Oversee operations of recreation activities, this includes all administration duties.

• Interact with guests to obtain feedback on product quality and service levels, ensure all issue pertaining to guest

satisfaction are met and that all follow up is completed on a timely basis.

• Handling guest complaints in person and anticipate guest needs.

• Organize and promote special event activities.

• Communicate clearly and regularly with superior and associates to keep all areas updated on relevant departmental issues.

• Maintain a system of regular training as required by Marriott Vacation Club HR criteria.

• To have a complete knowledge of the Club Residence’s Product, including room types, Number of apartments, and facilities, Member Service and Club Resorts.

• To develop a close and harmonious working relationship with all Club Residence’s departments.

• Working closely with Lounge Service Supervisor for the smooth running of Service Operation.

• Anticipating Member needs and handle all requests in a professional manner.

• Taking as a commitment with the company that all associates will keep the personal data of our Club Residence Members confidential.

• Always showing an active & enthusiastic appearance to our members once requires and always providing some options for any kind of recommendation.

• Build up and maintaining a good relationship with other co-owners of the building.

• Report all the incidents to Lounge Service Supervisor, Front Office Manager or General Manager in a sufficient communication way and also making a necessary action.

• Well understand of Club Residence policies and procedures including with House Rules.

• Be aware and follow with company policy while on duty and well understand including with respect to the company policy when using a media communication sources, such as computer, Email, website, attached and forwarded mails.

• Report health/safety and security hazards to Lounge Service Supervisor or Front Office Manager.

• Complete special projects and /or other activities assigned by Front Office Manager.

• The personal mobile phone is allowed for work only.

• Support Front Office Team by doing any others extra tasks which is related to the position that might be assigned by Lounge Service Supervisor or Front Office Manageras following.

• Well Understand of Pre-Arrival set up process prior to guests arrival ie. Sending welcome letterMaking a courtesy callPreparing a welcome pack set up

• Preparing a refreshment beverage and cold towels

• Monitor daily arrivals ensuring all requests are carried out wherever possible and all realistic expectations are met and ensure all reservations are honoured.

• Providing a Club Residence’s facilities information to Members upon arrival, explaining the value of apartment key and the elevator key systems.

• Complete all Check-ins and check outs in an efficient with a timely manner.

• Offer information and services where appropriate and thanks to customers and invite our customers to return visit.

• Plus any others extra tasks which is related to the position that might be assigned by the Management.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture