Job Information
IHG Front Office Manager - InterContinental Singapore in Singapore
YOUR DAY TO DAY
Assists in coordinating the preparation of the departmental annual budget.
Identifying, monitoring and controlling departmental costs on an ongoing basis to ensure performance against budget and monthly forecast.
Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Make sure all CSA policies are in compliance and preparing a monthly report for the DOR.
Assists in planning for future staffing needs and recruiting in line with company guidelines.
Prepares and administers detailed on boarding program for new staff.
Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation .
Provides input for probation and formal performance appraisal discussions in line with company guidelines.
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
Ensure training needs analysis of Front Office staff carried out and training programmes are designed and implemented to increase staff efficiency.
Promote and implement a cross training and multi tasking work culture.
Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
Create a positive hotel image in every interaction with internal and external customers.
Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards
Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
Conduct routine service audits to identify shortfalls and address them.
Initiating and maintaining a analytical approach to evaluate glitches and implementing corrective actions to reduce re-occurrence.
Reports directly to and communicates with the Director of Rooms on all pertinent matters affecting guest service and hotel operations.
Maintain inter-departmental relationships to ensure seamless customer service.
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
Compile statistics for front office and provide reports relating to that area
Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees.
Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
Communicate to the DOR/GM of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.