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Janus Henderson Investors Client Account Associate in Singapore

We are a leading independent global asset manager, dedicated to delivering the best outcomes for our clients through a highly diversified range of actively-managed products. We are truly global, supporting our individual and institutional investors across a range of products, encompassing equities, fixed income, multi-asset and alternatives. Our high-energy and collaborative culture at Janus Henderson helps our client achieve their goals and ensures that our people love the place they work.

Our culture is the foundation for how we interact with clients and one another as part of our unique, people-focused work environment. We support a flexible hybrid working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration. Currently our hybrid working model allows employees to work 3 or more days in office and the remaining time remotely.

Employees and Managers will discuss and determine what schedule works best for them and the team, with additional flexibility available based on the role, business needs, and individual circumstances.

JHI Workplace Practices is subject to change as the future of work within our organization evolves.

Your opportunity

  • Manage the relationships with clients, internal and external, in agreement with the Client Director and the client team

  • Provide ultimate ownership for resolution of all non-investment related client queries

  • Act as liaison point between the client and client product & implementation team for all client transitions

  • Responsible for ensuring that any changes to the mandate are communicated to the legal department and reflected in IMAs / letters of amendment

  • Use technical knowledge and experience to ensure the administration of the client’s funds runs efficiently, including transitions, accounting queries, settlement queries, custody, cash movements, tax matters etc.

  • Update and maintain the CRM System with client contact, activity, and funds flow, ensuring all client and fund information are up to date and all work activity is tracked, in line with Department procedure

  • Proactively anticipate clients’ requirements. Respond to client queries and requests promptly and efficiently, involving third party administrators, transfer agents, custodians, and internal departments

  • Liaise with relevant departments concerning compliance, regulatory issues, performance measurement, fees, and finance related matters

  • Ensure that portfolio review pitch books are updated on an ad-hoc basis and undertake the quarterly and annual review

  • Ensure all regulatory AML requirements are updated annually

  • Manage, integrate and customize content from various sources to prepare high quality marketing materials (English/Chinese) appropriately tailored to the client segments

  • Responsible for the timely delivery of prospectuses, semi-annual/annual reports, customized client reports, client notices and internal sales reports

  • Carry out other duties as assigned

    What to expect when you join our firm

  • Hybrid working and reasonable accommodations

  • Paid volunteer time to step away from your desk and into the community

  • Support to grow through professional development courses, tuition/qualification reimbursement and more

  • All-inclusive approach to Diversity, Equity and Inclusion

  • Maternal/paternal leave benefits

  • Complimentary subscription to Headspace – the mindfulness app

  • Corporate membership to ClassPass and other health and well-being benefits

  • All employee events including networking opportunities and social activities

    Must have skills

  • Bachelor’s degree

  • Fluency in English and Mandarin is required, Cantonese is preferable

  • Securities and Futures Commission Licenses (Type 1 and 4) is required and must be obtained within the first 3 months from the commencement of employment

  • Ability to comprehend Janus Henderson’s array of asset class strategies

  • Ability to priorities and manage time efficiently

  • Good working knowledge of Word, Excel and CRM systems

  • Excellent interpersonal skills

  • Ability to form good working relationships with all clients and internal stakeholders

  • Confident and proactive approach

  • Attention to detail

  • Ability to manage multiple tasks with competing deadlines

    Nice to have skills

  • Some experience in working with institutional clients with both pooled and segregated assets is preferred

    Supervisory responsibilities

  • No

    Potential for growth

  • Mentoring

  • Leadership development programs

  • Regular training

  • Career development services

  • Continuing education courses

    You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

    #LI-LD1

    Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

    All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

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