Job Information
Holycode Tech Resolution Specialist for Customer Success (German-speaking) - FlowIT team in Romania
We at Holycode are currently looking for a Tech Resolution Specialist for Customer Success with strong skills and proven experience who is ready to dive into the FlowIT (https://flowit.ai/en/home) team, for a full-time engagement, to join our team of passionate IT professionals.
Who We Are:
We are FLOWIT, a fast-growing startup from Zurich at the interface between AI, business & psychology in the HR sector. In Customer Success we are looking for a motivated and talented personality as a "Technical Operations Specialist - Customer Success". If you are passionate about technology, customer contact and problem solving, then you have come to the right place!
Why Us:
Operational Design Options: You'll be at the forefront of translating customer success initiatives into technical realities. Collaborate closely with customer support and product management to drive impactful outcomes.
Team-Oriented Environment: Join a team of passionate individuals dedicated to achieving unparalleled customer satisfaction. Your contributions will directly shape our collective success.
Unique Development Opportunities: As a rapidly expanding startup, we offer unparalleled avenues for professional growth. Your journey with us will be filled with exciting challenges and opportunities for advancement.
Flexibility: Embrace a flexible work environment that accommodates your needs, whether it's remote work or the comfort of your home office.
Your Mission:
- As the go-to IT expert within the Customer Success Team, your primary responsibility will be to navigate the technical intricacies of our customer projects.
Here's what you'll be doing:
Provide comprehensive technical support to our customers, addressing their concerns promptly and proficiently.
Serve as a reliable point of contact for customers, offering expert guidance and solutions to their technical queries.
Spearhead the development of automation scripts, leveraging your expertise in Python, to enhance efficiency within customer success operations.
Must-Have:
A minimum of a Bachelor's degree in an IT-related field.
Proficiency in basic coding skills, preferably in Python.
Strong IT acumen spanning software troubleshooting, network administration, IT security, APIs, and integrations.
Exceptional communication skills for effective customer interaction.
Fluency in both German and English (at least C1 proficiency).
Bonus point:
Experience working with enterprise software such as SAP or Abacus.
Familiarity with the HR tool landscape, including platforms like Sage and Abacus.
Why you'll love working here:
High-growth company in which you can find exciting and trend-setting challenges
Familial working atmosphere in an open-minded multinational team
All necessary equipment – up to you to decide what you prefer
A budget for professional improvement (courses, conferences, books…)
A budget for multi benefits platform (meal tickets, private medical insurance, private pension, etc)
Budget for the mastery of the English and German languages
Skilled and senior co-workers
Opportunities to learn and grow with us
Powered by JazzHR