Job Information

American Express Global Business Travel Rail Reservation Specialist in Poland

Główne zadania na stanowisku:

  • Telefoniczna i mailowa obsługa Klientów

  • Doradztwo w zakresie podróży służbowych i dostępnych produktów

  • Zakup biletów PKP na stronach różnych przewoźników krajowych i zagranicznych

  • Wsparcie dla klientów podczas podróży – realizacja zmian zamówień, pomoc w sytuacjach kryzysowych

  • Procesowanie transakcji zgodnie z polityką obsługi podróży AMEX GBT

  • Swobodne poruszanie się w tematach związanych z OBT.


  • Bardzo dobra znajomość języka angielskiego

  • Dokładność, odpowiedzialność

  • Komunikatywność

  • Umiejętność pracy w dużym zespole

  • Umiejętność pracy pod presją czasu

  • Dobra organizacja pracy

Main tasks in the position:

  • Telephone and e-mail customer service

  • Advice on business travel and available products

  • Purchase of rail tickets on the websites of various domestic and foreign carriers

  • Support for customers during the trip - implementation of order changes, assistance in crisis situations

  • Processing of transactions in accordance with the AMEX GBT travel policy

  • Free movement in OBT-related topics

Your skills, being a perfect match for us:

  • Experience as a Travel Counselor

  • Understanding of each client travel policy and customer needs

  • Ability to find creative solutions

  • Fluency in English

  • Excellent manners on the phone

  • Dedication to very sensitive clients

  • Good communication skills

  • Customer service oriented Team spirit

  • Technical skills regarding OBT


Poland - Virtual Location

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

GBT Recruitment Privacy Statement (

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

Click Here to Learn More (