Job Information

Dell Operational Support Analyst in Malaysia

Operational Support Analyst

Quite simply, the greater we grow sales of Dell Technologies’ ground-breaking products and services, the further and faster we can help drive human progress. That’s where Sales Planning & Strategy comes in. Pushing forward key sales strategic initiatives and supporting the development of long-term sales growth plans, this expert team enables us to deliver innovative tech to more customers than ever before. It’s a far-reaching and varied field that includes developing and managing sales measurement models, analyzing our strategic priorities and identifying new areas of opportunity. From evaluating sales incentive plans to diagnosing sales force training needs, it’s about improving both the quality and quantity of sales activities.

The MIB (Modernize the Install Base) team is in the ISG (Infrastructure Solutions Group) COC (Center of Competency). The role of the MIB team is to generate revenue by mining our Install Base and generating pipeline for Sales and supporting Sales in overall account intelligence. The team performs Asset Reviews with Sales to uncover potential refresh or swap opportunities and manage the dispositioning of assets. The team also supports both refresh of existing Dell equipment as well as competitive equipment, which accounts for 50% of the Storage revenue.

Join us as an Operational Support Analyst on our MIB Global Business Operations team in Asia to do the best work of your career and make a profound social impact.

What you’ll achieve

As an Operational Support Analyst, you will support strategic initiatives to develop sales growth plans and profitability targets. You will delve into sales performance results to help specify performance metrics and sales effectiveness tracking methods to maintain and improve the company’s competitive advantage in the market. The Operational Support Analyst will need to work with Asset, Opportunity, Revenue data to create regular forecast reporting as well as provide operational support to the MIB regional teams. SFDC expertise is required as well as other reporting and analytical tools.

You will

  • Provide metrics and regular reporting

  • Analyze data and provide summary analysis for program leads

  • Support the regional MIB consultants and other groups by handling ticketing to resolve incentive and tech refresh questions and issues

  • Manage ad-hoc requests or analysis relating to Tech Refresh

  • Assist with continuous improvement of program process, practices and initiatives

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Fluency in English with strong written and verbal communication skills

  • Bachelor’s degree (Non-Technical) and 1 to 2 years of relevant experience

  • Process improvement oriented

  • Microsoft Excel skills

  • Ability to work in a fast-paced environment under tight deadlines, works well under pressure

Desirable Requirements

  • Curious with deep attention to detail and sense of urgency is a plus

  • Commission processes and reporting knowledge

Here’s our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here ( .

Application closing date: DD Month YYYY

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here ( .