AMVETS Jobs

Description

· The Seller Support Associate demonstrates end to end ownership of every seller interaction coupled with proactive problem solving and provides exceptional support to sellers.

· Demonstrates effective, clear and professional written and oral communication.

· Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.

· Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

· Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

· Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.

· Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

· Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

· Liaise with other departments such as Customer Service, Business Teams, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Key job responsibilities

• Respond to Seller Queries via Phone, Chat and Email

• Handle queries from sellers across the world in their time zone

• Follow available guidelines while handling contacts to ensure seller experience

• Demonstrates effective, clear and professional written and oral communication in English and Hindi Language.

Fluency in these languages a must.

• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.

A day in the life

• Ensure Tools and resources are working before handling a contact

• Follow guidelines while responding to seller queries

• Highlight issues through available mechanisms

We are open to hiring candidates to work out of one of the following locations:

Virtual Location - TS

Basic Qualifications

• Speak, write, and read fluently in English

Preferred Qualifications

• Should be graduate