Job Information
Manulife Customer Service Manager in Hong Kong
The Opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our Customer Service Managers with the resources to solve critical problems for the future of our business, which is why we need you.
What motivates you?
You obsess about customers, listen, engage and act for their benefit
You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
You thrive in teams, and enjoy getting things done together
You take ownership and build solutions, focusing on what matters
You do what is right, work with integrity and speak up
You share your humanity, helping us build a diverse and inclusive work environment for everyone
We are looking for someone with:
Bachelor’s Degree preferred, or equivalent work experience
2+ years of supervisory or team leader experience preferred
3+ years customer service experience or 4-6 years financial services industry experience
Industry related education preferred
Industry Licenses may be required
People management skills
Comprehensive knowledge of insurance product operations and systems including reporting and regulatory issues
Self-motivated and able to work independently
Full resource management responsibility
Decision making for hiring, terminating, training/developing and compensation changes for the team
Prioritize and re prioritize work deliverables and projects to meet business goals
Recommend procedures and technology enhancements to improve overall client experience and business unit effectiveness.Defining and monitoring key performance indicators
Designing and implementing reward systems supporting cooperative behavior
Making recommendations and suggestions to senior managements
Up channeling employee’s challenges
Excellent communication skills in English and Chinese, both written and spoken
On the job you will:
Monitor the team’s performance to achieve company goal
Monitor and keep abreast of the regulatory environment to ensure policy and processcompliance in all aspects of service experience team operations
Work with other departments for case resolutions and streamline the workflow to enhance customer experience
Handle ad hoc tasks and projects
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .
Working Arrangement
In Office